Care Team Assistant at Mental Health Walk-In Clinic - Casual

Children's Hospital and Health System•Milwaukee, WI

2d•Onsite

About The Position

The Ambulatory Care Team Assistant provides clerical and clinical support for operations at the assigned clinic. Responsibilities include scheduling patient appointments and tests, managing phone calls and in-baskets, helping maintain the clinic environment, and facilitating communication to support clinic workflows. This position is located at the Mental Health Walk-In Clinic on Children’s Wisconsin’s Milwaukee Main Campus. This is a casual position with weekday shifts from 4:00 p.m. to 8:30 p.m. and weekend shifts from 11:30 a.m. to 8:00 p.m. Employees are asked to work at least four shifts per month.

Requirements

High school diploma, GED, or HSED required.
At least 1 year of related experience required.
Proficient data-entry skills with accuracy and speed.
Ability to use Microsoft Office, the Internet/Intranet, clinical information systems, and other technology.
Excellent interpersonal communication skills to gather and share information courteously and confidentially with providers, patients, visitors, families, and team members.
Excellent organizational, analytical, and prioritization skills to manage multiple tasks in a fast-paced environment.

Nice To Haves

Bachelor’s degree preferred, or associate’s degree preferred.
Healthcare experience preferred.

Responsibilities

Prepare for clinic by completing paperwork and ensuring necessary information, radiographs, and diagnostic studies are available; assist with workflow technology and participate in daily team huddles.
Communicate with patients and families using excellent customer service while maintaining confidentiality and privacy.
Promote positive patient and family interactions, meet or exceed service standards, and provide service recovery when appropriate.
Support clinic flow by monitoring patient location and wait times and communicating with providers and staff to maintain optimal operations.
Keep leadership informed about unusual patient or employee situations, patient safety events, and operational problems in the clinical area.
Use electronic clinical information systems to support clinic operations and patient care.
Schedule patient appointments and diagnostic testing using the computerized scheduling system; help monitor daily schedules, including appointments, no-shows, cancellations, bump-list appointments, and waitlists.
Manage scheduling-related calls from Central Scheduling and coordinate effectively with other departments regarding appointment scheduling and patient-related calls.
May assist rooming and clinical staff with scheduling follow-up appointments and tests.
Assist the clinical team with telephone calls and document information appropriately.