Crisis Care Team Assistant

Kitsap Mental Health Services•Bremerton, WA

10d•$18 - $22•Onsite

About The Position

Kitsap Mental Health Services (KMHS) is seeking a Care Team Assistant to support the Mobile Crisis Outreach Team (MCOT). The role coordinates communication, manages reports and documentation, and supports daily operations so crisis clinicians can respond effectively in the community. It is essential to maintaining organization, timely communication, and accurate recordkeeping in a fast-paced environment. The position is full-time and on-site. The hiring range is $18.13–$21.75 per hour. Minimum qualifications are a high school diploma or GED, entry-level experience (no prior related work experience), and Agency Affiliated Counselor Registration. Preferred qualifications include at least two years of job-related experience, familiarity or experience in behavioral health services, Microsoft Suite expertise including Excel reporting, and experience with an Electronic Medical Record (EMR). The work is performed in an office and involves frequent mobility and/or sitting for extended periods. Job duties require walking, sitting, using hands and fingers, reaching with arms, talking, listening, and peripheral vision. The role uses standard office equipment and requires following HIPAA standards and agency confidentiality policies, including required training and refreshers.

Requirements

High school diploma or GED.
Entry-level experience; no prior related work experience is required.
Agency Affiliated Counselor Registration.
Basic knowledge of medical records, information systems, and agency procedures and forms to answer staff questions and facilitate problem-solving.
Skill in establishing and maintaining effective working relationships with employees, clients, organizations, and the public.
Strong communication skills, including communicating clearly and concisely.
Strong organizational skills and ability to prioritize a variety of work assignments.
Proficiency in Word, Excel, PowerPoint, and other Microsoft Office environments.
Ability to work in stressful situations, including situations involving clients in crisis and numerous telephone calls.
Ability to work independently and as a team member.
Ability to proficiently operate a personal computer, fax machine, printer, and copier.
Ability to perform job duties involving walking, sitting, using hands and fingers, reaching with arms, talking, listening, and peripheral vision.

Nice To Haves

At least two years of job-related experience.
Familiarity or experience in behavioral health services.
Expertise in Microsoft Suite, including competency in producing reports in Excel.
Experience using an Electronic Medical Record (EMR).

Responsibilities

Receive and triage phone calls, take messages, and route them appropriately while ensuring prompt and courteous communication.
Assist MCOT staff in gathering information related to crisis calls and accessing relevant information in the Electronic Health Record (EHR).
Track team locations and estimated arrival times to maintain communication with staff in the field.
Prepare, edit, and distribute correspondence, forms, and reports accurately and professionally.
Maintain organized and accurate program files, records, and logs.
Compile and distribute daily and weekly statistical reports as requested by MCOT leadership.
Submit documentation to Records to maintain the EHR system as needed.
Maintain knowledge of MCOT forms and ensure their proper completion and filing.
Update and maintain form databases, policy manuals, and training materials.
Maintain adequate office supplies and process requisition requests.
Assist with staff scheduling, PTO tracking, and timecard editing as requested by leadership.
Support team meetings by preparing agendas and recording minutes.
Monitor and assign Sheena’s Law police reports, distribute them appropriately, and upload them to Records.
Coordinate with other departments to support client needs and team operations.
Maintain orderly work areas and submit work orders for facility or IT needs.
Follow HIPAA standards and agency confidentiality policies, and complete required training and refreshers.

Benefits

Health, dental, and vision coverage.
Up to 19 days of PTO, two mental health days, and 10 holidays (pro-rated for part-time).
Fully paid YMCA membership for the employee and eligible family members.
Company-paid life and disability insurance.
Student loan assistance and professional development.
403(b) retirement plan with company contributions.
Employee Assistance Program (EAP).
Pet insurance.
Free 2MorrowHealth wellness app.
Collaborative, supportive team environment.