Administrative Assistant, Crisis & Urgent Care Services

MONARCH • Concord, NC

2d

About The Position

The Administrative Assistant, Crisis & Urgent Care Services provides administrative and clerical support to Monarch’s Behavioral Health Division, including the Director and other staff. The role performs technical and office tasks and works with the public to ensure responses meet service guidelines. Duties include maintaining accurate records and files, preparing reports and correspondence, supporting front desk and medical records functions, communicating professionally with internal and external stakeholders, and assisting during crisis situations. Driving and travel may be required. Notary certification must be obtained within the first year of hire. Other duties may be assigned by the supervisor.

Requirements

• High school diploma.
• Notary certification required within the first year of hire.
• Clerical experience is not required.

Responsibilities

• Maintain orderly, current files, including procedures, correspondence, participant and financial records, mailing lists, forms, and agency directories.
• Complete reports, assessments, and other required or requested paperwork.
• Ensure records meet applicable standards, regulations, policies, and procedures.
• Coordinate preparation and typing of program materials, reports, meeting minutes, mailings, and correspondence.
• Perform routine clerical duties such as filing, copying, faxing, sorting mail, scanning, and posting.
• Support front desk and medical records operations by greeting visitors, checking people in and out, scheduling appointments, pulling charts, filing medical records, and auditing records.
• Communicate professionally and courteously by telephone, fax, in person, correspondence, and other channels with people served and internal and external stakeholders.
• Provide information and support to employees, related professionals, visitors, and people served, and report key issues to appropriate management staff.
• Maintain required and requested trainings.
• Understand emergency procedures and assist in crisis situations.
• Follow agency policies and procedures and demonstrate knowledge of applicable statutes and regulations.
• Verify and update information for people served.
• Request completed information forms from new people served and accurately enter their information into the electronic health record and other systems.
• Obtain notary certification within the first year of hire.
• Drive and travel when required.
• Perform other relevant duties assigned by the supervisor.

Benefits

• Competitive and flexible total rewards package for eligible employees, which may include comprehensive health coverage, retirement plans, and professional development support.
• Comprehensive, competitive benefits package supporting full-time and part-time team members and their families.
• Opportunities for professional growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED