Administrative Assistant, Behavioral Health Urgent Care

MONARCH • Raleigh, NC

1d

About The Position

The Administrative Assistant, Behavioral Health Urgent Care provides support to the Behavioral Health Department by performing technical and office tasks for the director and other staff and working with the public to ensure service guidelines are met. The role includes maintaining department records and files, preparing reports and other materials, performing routine clerical work, and assisting with front desk and medical records responsibilities. Driving and travel may be required. The position is scheduled for 40 hours per week, Monday through Friday, 8 a.m. to 5 p.m.

Requirements

• High school diploma.
• Demonstrate knowledge of applicable statutes, regulations, and policies.
• Demonstrate knowledge of emergency procedures.

Responsibilities

• Maintain orderly, up-to-date files related to Behavioral Health Services, including committee minutes, procedures, correspondence, personnel, payroll, program participants, finances, mailing lists, forms, and agency directories.
• Complete reports, assessments, and paperwork as required or requested.
• Ensure records meet applicable standards, regulations, policies, and procedures.
• Coordinate the preparation and/or typing of program materials, reports, meeting minutes, staff evaluations, mailings, and correspondence.
• Demonstrate knowledge of applicable statutes, regulations, and policies.
• Perform routine clerical duties, including filing, copying, faxing, sorting mail, and posting.
• Assist with front desk and medical records duties, including greeting visitors, checking people in and out for appointments, taking payments, scheduling appointments, pulling charts, filing medical records, and auditing medical records.
• Communicate professionally and courteously by telephone, fax, face-to-face, correspondence, and other methods with people served and agency stakeholders.
• Support and serve as an informational liaison to employees, related professionals, visitors, and people served, reporting key issues to appropriate management staff.
• Create files and labels and file requested paperwork in appropriate files as assigned.
• Maintain required and requested trainings.
• Demonstrate knowledge of emergency procedures and assist in crisis situations.
• Comply with agency policies and procedures.
• Perform other relevant responsibilities assigned by the supervisor.
• Drive and travel when required.

Benefits

• Eligible employees may have access to comprehensive health coverage, retirement plans, professional development support, and other customizable benefits and perks; offerings vary by role, employment type, and location.
• The employer describes its benefits package as supporting full-time and part-time team members and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED