Qualified Professional, Behavioral Health Urgent Care
About The Position
The Qualified Professional for Behavioral Health Urgent Care (BHUC) provides clinically based guidance to staff and the individuals they support, while performing clerical, clinical, and organizational tasks and conveying a positive image of the organization. The role includes initial assessment, coordination of referrals and community supports, clinical documentation, and participation in service and team improvement activities. Driving and travel may be required. A Qualified Professional under 10A NCAC 27G .0104 must meet one of the following experience pathways: a non-human-services bachelor's degree plus four years of full-time or eight years of part-time applicable experience; a human-services bachelor's degree plus two years of full-time or four years of part-time applicable experience; or a human-services master's degree plus one year of full-time or two years of part-time applicable experience. The posting also lists a minimum bachelor's degree, dependent upon experience, and a required Qualified Professional (QP) - Monarch-DSM certification. The position is PRN as needed, with scheduled weekly hours listed as zero. The pay range minimum is $19.23. Monarch describes a competitive and flexible total rewards package; eligible employees may have access to benefits and perks depending on role, employment type, and location.
Requirements
- Minimum bachelor's degree, dependent upon experience.
- Qualified Professional (QP) - Monarch-DSM certification.
- Required experience in a crisis management setting or service providing crisis response: one year.
- Required experience working with children or adults, depending on population served, with a mental health diagnosis, intellectual/developmental disability, or substance use disorder: one to four years, dependent upon education.
- Meet one of the Qualified Professional experience pathways: non-human-services bachelor's degree with four years full-time or eight years part-time applicable experience; human-services bachelor's degree with two years full-time or four years part-time applicable experience; or human-services master's degree with one year full-time or two years part-time applicable experience.
Responsibilities
- Provide initial assessments, evaluate the effectiveness of assessments and referrals, and participate in team meetings or case reviews with providers and natural supports as needed.
- Identify opportunities for community connections and to develop or enhance natural support networks; educate individuals served about referral options and help them access opportunities.
- Use communication skills and strategies to build mutual relationships with individuals served, staff, co-workers, supervisors, stakeholders, and people important to individuals receiving services.
- Ensure service and support referral recommendations align with the assessment.
- Provide Assertive Engagement Services to eligible hospital discharge referrals with documented severe or serious mental illness and/or addictive disorder and a history of erratic or non-engagement in treatment.
- Prepare and submit required or requested reports, documents, assessments, evaluations, and paperwork; review and sign off on clinical documentation as required; release confidential information within assigned departments as designated.
- Identify ways to provide services using existing community resources whenever possible.
- Attend and actively participate in required meetings and training, and maintain certification in agency, state, and federal training requirements.
- Demonstrate knowledge of emergency procedures, including preventative and crisis services.
- Work with the Practice Administrator and staff to continually assess and enhance BHUC services.
- Comply with agency policies and procedures and applicable state and federal statutes and regulations.
- Follow service definition guidelines for services provided.
- Complete other relevant responsibilities assigned by the supervisor.
- Drive and travel when required.
Benefits
- Competitive and flexible total rewards package, with customizable benefits and perks that may include comprehensive health coverage, retirement plans, and professional development support; specific offerings depend on role, employment type, and location.
- The posting states that the benefits package supports full-time and part-time team members and their families.
