Behavioral Health Administrative Assistant

Guidelight Health • Cherry Creek, CO

1d • $25 - $32 • Onsite

About The Position

Guidelight Health is a behavioral healthcare company providing PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. The Behavioral Health Administrative Assistant, internally titled Client Service Coordinator, is an onsite front-desk role at the Cherry Creek location. The position primarily supports the Adult PHP/IOP program and may provide coverage for the Adolescent CSC program as needed.

The coordinator is a first point of contact for patients and visitors seeking mental health treatment. The role provides welcoming, professional service; shares information and guidance; and supports patient scheduling, insurance verification, records, and other administrative needs. The position reports to the Executive Director and follows a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. MST.

Requirements

• Bachelor's degree.
• Prior administrative experience in a behavioral health setting.
• Experience working with an escalated client population.
• Excellent communication and interpersonal skills, including the ability to interact effectively with people from diverse backgrounds.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office Suite and basic computer skills.

Nice To Haves

• Knowledge of mental health terminology and procedures.

Responsibilities

• Greet patients and visitors warmly and professionally when they arrive.
• Manage incoming calls and inquiries, provide accurate information, and direct calls to appropriate staff.
• Schedule patient appointments and coordinate with clinical staff to support smooth transitions between appointments.
• Verify patient insurance information and assist with billing inquiries as needed.
• Keep the reception area clean, organized, and welcoming.
• Perform administrative tasks, including filing paperwork, managing patient records, and updating databases.
• Collaborate with clinical staff to address patient needs and concerns in a timely and empathetic manner.
• Follow company policies and procedures, including confidentiality guidelines and HIPAA regulations.

Benefits

• Medical, dental, and vision coverage.
• HealthJoy unlimited therapy.
• UHC wellness program.
• HSA/FSA options.
• Pet insurance.
• Responsible PTO for eligible teammates, including full-time and part-time employees.
• 401(k) with company match.
• Covered licensing fees, including cross-licensure opportunities when applicable.
• Annual stipend for tuition reimbursement, ongoing education, or CEUs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level