Behavioral Health Administrative Coordinator

New Phoenix • Wilson, NC

2d • Hybrid

About The Position

New Phoenix, LLC is hiring a part-time Behavioral Health Administrative Coordinator in Wilson, North Carolina. The position is hybrid, with 2–3 days in the office and remote administrative flexibility. The coordinator supports the operations of behavioral health and substance use programs, bridging administrative processes and behavioral health expertise. The role supports clinical leadership and helps ensure that client documentation, tracking, workflows, and regulatory requirements are handled accurately and on time.

The coordinator draws on social work knowledge and familiarity with Person-Centered Care (PCC) and Comprehensive Clinical Assessments (CCAs) to manage client records, coordinate intake and referrals, and maintain compliance with North Carolina Medicaid and agency standards. The role also includes secure records management, quality assurance support, and coordination with clinical teams, managed care organizations, and community partners.

Requirements

• Bachelor’s or Master’s degree in Social Work (BSW or MSW) from an accredited program.
• Professional or academic experience in a mental health, substance use, or human services environment.
• Understanding of Comprehensive Clinical Assessments (CCAs), Person-Centered Care (PCC) frameworks, and behavioral health documentation requirements.
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Strong computer skills, including working knowledge of Electronic Health Record (EHR) systems and Microsoft Office Suite (Word, Excel, Outlook).
• Valid North Carolina driver’s license with a clean driving record.
• Reliable transportation.
• Ability to pass a thorough background check and drug screening.

Responsibilities

• Manage daily administrative operations for behavioral health and substance use programs, coordinating clinical staff and administrative systems.
• Track, review, and process Comprehensive Clinical Assessments (CCAs) and clinical documentation in the Electronic Health Record (EHR) system to support accuracy, timeliness, and audit readiness.
• Apply Person-Centered Care (PCC) principles to client tracking, scheduling, and intake processes.
• Monitor client charts, authorization timelines, and staff compliance documents against North Carolina Medicaid regulations and 10A NCAC standards.
• Handle incoming referrals, schedule initial client intakes, and coordinate communication among clinical teams, managed care organizations, and community partners.
• Maintain secure, confidential, and organized physical and electronic medical records.
• Assist with quality assurance audits and reporting.

Benefits

• Hybrid schedule combining 2–3 days in-office with remote administrative flexibility.
• Professional growth through collaboration with clinical leadership in a growing, values-driven organization.

What This Job Offers

• Job Type: Part-time