Administrative Assistant - Behavioral Health
About The Position
The Behavioral Health Back Office Assistant performs clerical and administrative functions to support efficient office operations and enhance the patient experience. The position handles patient check-in and check-out, insurance eligibility, referrals, and other back-office duties. It supports behavioral health patients and providers through referral and waitlist coordination, appointment scheduling and follow-up, insurance and copay assistance, transportation coordination, and administrative support to a psychiatrist. The role is in person at the organization’s Tustin, California location.
Requirements
- Understanding of clerical and back-office administrative procedures.
- Basic knowledge of medical insurance plans, including Medi-Cal, Medicare, and commercial plans.
- Excellent written and verbal communication skills.
- Excellent organizational and time-management skills.
- Critical-thinking and problem-solving ability.
- Basic conflict-resolution skills.
- Excellent customer-service skills.
- Proficiency in Microsoft Office, Teams, Excel, or similar software.
- Bilingual English/Spanish required.
- High school diploma or equivalent required.
- Minimum of 2–3 years of customer-service experience required.
Nice To Haves
- Bachelor’s degree or vocational school training preferred.
- Three years of experience in a medical office setting preferred.
- Experience working in a community mental health clinic preferred.
Responsibilities
- Manage internal and external referrals and ensure timely responses and connection to services.
- Assist with the behavioral health waitlist by contacting patients, scheduling intakes as appropriate, and providing weekly updates to the manager.
- Support the eligibility specialist by gathering updated patient demographic information and collecting and verifying patient insurance.
- Assist in determining and collecting patient copays.
- Assist with coordinating patient transportation.
- Schedule and confirm appointments and coordinate resource referrals.
- Provide administrative support to the psychiatrist, including scheduling follow-up appointments and providing referrals to patients.
- Confirm behavioral health appointments and follow up on missed appointments, no-shows, and cancellations.
- Assist in overseeing provider schedules to support maximum productivity.
- Safeguard patient information and maintain confidentiality by completing and protecting medical records and other patient health information.
- Maintain a safe, secure, and healthy work environment by following agency standards and procedures and complying with legal regulations.
- Represent the organization professionally.
- Perform other related duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
