Administrative Assistant, Behavioral Health Urgent Care

Monarch • Raleigh, NC

1d

About The Position

The Administrative Assistant provides support to the Behavioral Health Department by performing technical and office tasks for the director and other staff and working with the public to ensure responses meet service guidelines. The role supports Behavioral Health Services recordkeeping, reporting, communications, and routine clerical operations, as well as front desk and medical records activities. Driving and travel may be required. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m., for 40 hours per week.

Requirements

• High school diploma.
• Demonstrate knowledge of statutes, regulations, and policies governing areas in which job responsibilities are performed.
• Demonstrate knowledge of emergency procedures and assist in crisis situations.
• Comply with agency policies and procedures.

Responsibilities

• Maintain orderly, current files for Behavioral Health Services, including committee minutes, actions, procedures, correspondence, personnel, payroll, program participants, finances, mailing lists, forms, and agency directories.
• Complete reports, assessments, and paperwork as required or requested.
• Ensure records meet applicable standards, regulations, policies, and procedures.
• Coordinate preparation and/or typing of program materials, reports, meeting minutes, staff evaluations, mailings, and correspondence.
• Perform routine clerical duties such as filing, copying, faxing, sorting mail, and posting.
• Assist with front desk and medical records responsibilities, including greeting visitors, checking people in and out for appointments, taking payments, scheduling appointments, pulling charts, filing medical records, and auditing medical records.
• Communicate professionally and courteously by telephone, fax, in person, correspondence, and other methods with people served and agency stakeholders.
• Serve as a support and informational liaison to employees, related professionals, visitors, and people served, and report key issues to appropriate management staff.
• Create files and labels and file requested paperwork in appropriate files as assigned.
• Maintain required and requested trainings.
• Demonstrate knowledge of emergency procedures and assist in crisis situations.
• Demonstrate knowledge of and comply with agency policies and procedures.
• Complete other relevant responsibilities as assigned by the supervisor.
• Drive and travel as required.

Benefits

• Competitive and flexible total rewards package for eligible employees, potentially including comprehensive health coverage, retirement plans, and professional development support.
• Benefits package supports full-time and part-time team members and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED