Care/Social Service Coordinator | Bilingual: Spanish
About The Position
The Care/Social Services Coordinator supports patients using POD Health’s telehealth platform by connecting them with community resources, behavioral health services, financial assistance, and care navigation. The coordinator helps address barriers such as isolation, food insecurity, housing instability, and mental health concerns, ensuring patients receive social support throughout their care journey. This is a full-time, 100% on-site position in Brooklyn, New York, requiring strong communication, case management, and documentation skills. The role is suited to someone with a background in social work, case coordination, or healthcare navigation in a virtual/telehealth or outpatient setting. The coordinator conducts virtual assessments, collaborates with clinical teams, makes and tracks referrals, advocates for patients, and documents assessments, referrals, and follow-up in an electronic health record or care coordination software. The role also includes participating in interdisciplinary case conferences and care planning, complying with HIPAA and company privacy protocols, and maintaining knowledge of support programs and an updated resource database.
Requirements
- Fluent in Spanish.
- 1–2 years of experience in case management, medical social work, or patient advocacy.
- Excellent verbal, written, and virtual communication skills.
- Comfort using care coordination tools, electronic medical records, and video conferencing platforms.
- Strong understanding of community-based resources, public benefits, and healthcare systems.
- High level of empathy, discretion, and organizational ability.
Nice To Haves
- Experience working in a healthcare or telehealth setting.
- Experience working with vulnerable populations, including elderly, uninsured, or Medicaid/Medicare patients.
- Familiarity with behavioral health and substance use services.
Responsibilities
- Conduct virtual assessments to identify patients’ social, emotional, and practical support needs.
- Collaborate with nurses, physicians, behavioral health specialists, and other clinical team members to coordinate holistic care.
- Refer and connect patients to housing support, food assistance, transportation services, behavioral health care, and financial and insurance navigation.
- Advocate for patients and help remove barriers to continuity of care.
- Document assessments, referrals, and follow-up in the electronic health record or care coordination software.
- Track referrals and follow up to ensure successful connections and outcomes.
- Participate in interdisciplinary case conferences and care planning discussions.
- Ensure interactions comply with HIPAA and company privacy protocols.
- Stay informed about regional and national support programs and maintain an updated resource database.
Benefits
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid vacation, company holidays, sick leave, and floating holidays.
- Professional development opportunities.
- Mission-driven work in an innovative healthcare space.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
