Care Coordinator Bilingual Spanish

Good Shepherd Services•Brooklyn, NY

1d•Hybrid

About The Position

The Bilingual Spanish Care Coordinator supports youth enrolled in the Health Home program and their legal guardians. The role guides enrollees and caretakers through the health care system by helping address access issues, building relationships with service providers, and tracking interventions and outcomes. The position reports to the Care Manager Supervisor, Health Services, and is based at 503 Fifth Avenue, Brooklyn, NY 11215. Staff are expected to work onsite as requested; hybrid schedules may be provided based on program needs and leadership discretion. The position is 35 hours per week and non-exempt. Annual salary is $48,000–$53,000 for Care Coordinators with two years of experience or less, and $50,000–$55,000 for those with two years of experience or more. Education and credential requirements depend on the acuity level of the children served and require one or more specified qualifications. The position involves coordinating care for children and families across health, social service, and community systems, with additional experience or training required for some high-acuity assignments.

Requirements

Bachelor of Arts or Bachelor of Science degree with two years of experience required, as one of the education or credential requirements applicable depending on children’s acuity level.
Previous experience as a Case Planner, Care Coordinator, Case Manager, and/or Case Worker in a social service setting.
Relevant expertise and experience serving children and families in child welfare, developmental disabilities, mental health, healthcare, or other systems, as well as those receiving preventive services.
Experience providing service coordination and information, linkages, and referrals for community-based services.
For care coordination assignments involving high-acuity enrollees, demonstrated knowledge and understanding of the needs of those children and their families, evidenced by additional years of experience, education, or training.
For assignments involving children with medical fragility, extensive experience coordinating their care.

Nice To Haves

Bilingual Spanish/English-speaking candidates are highly encouraged to apply.
Experience with Child Welfare, ACS, and Foster Care is helpful.

Responsibilities

Obtain required Care Management enrollment consents from the individual or legal guardian.
Complete initial and ongoing Child and Adolescent Needs and Strengths (CANS) assessments to determine the appropriate level of care management.
Manage the patient’s Individualized Plan of Care.
Coordinate services according to the enrollee’s acuity level and support adherence to treatment recommendations.
Monitor and evaluate needs related to prevention, wellness, medical and mental health care, care transitions, and social and community services, as appropriate.
Meet client contact requirements, including consistent face-to-face visits for children according to acuity-level mandates.
Complete Care Management documentation accurately and on time using the designated Medicaid Analytics Performance Portal (MAPP) and electronic health records (EHRs), as needed.
Advocate for clients within the agency and with external service providers.
Promote wellness and prevention by connecting enrollees with resources and services based on their needs and preferences.
Educate children and caregivers about chronic-condition care, immunization, screening, and other preventive interventions.
Help clients obtain and maintain public benefits and other supports needed to access health care, including Medicaid, cash assistance, Social Security, SNAP, housing, legal services, and employment and training supports.
Communicate and share information with individuals, families, and caregivers while considering language, literacy, and cultural preferences.
Conduct care-planning meetings and conferences and participate as an interdisciplinary team member to coordinate comprehensive, holistic care.
Identify community-based resources and manage referrals, access, engagement, follow-up, and service coordination.
Engage in hospital discharge planning and ensure recommended post-discharge services are in place before discharge.
Attend and participate in ongoing staff development training.
Ensure children receive periodic evaluations and follow-up treatment for dental, vision, and hearing care in accordance with Medicaid EPSDT guidelines.
Perform other duties as needed.