Welcome Coordinator- Bilingual Spanish
About The Position
The Welcome Coordinator at Oak Street Health creates an inclusive environment for everyone entering the clinic and makes a positive first and last impression on patients. As the face of the clinic and part of the Service Team, the coordinator helps keep center operations efficient and delivers high-touch assistance to patients and guests. The role involves administrative work that supports the broader care team and contributes to a seamless patient and community experience. Responsibilities include welcoming patients and guests, assisting with check-in and forms, collecting co-pays, updating patient information in the electronic medical record, scheduling appointments, handling phone calls and messages, and managing faxes and mail. Coordinators are expected to be friendly, flexible, and welcoming toward the clinic's older-adult patient population. They may occasionally be asked to float to other centers in the region. This role reports to the Practice Manager.
Requirements
- Strong computer skills and basic knowledge of Google Suite.
- Professional phone etiquette.
- Fluency in Spanish, Polish, Russian, or another language spoken by people in the communities served, where necessary.
- US work authorization.
- A flexible and positive attitude.
- A welcoming and nurturing attitude toward older-adult patients.
- A high level of integrity.
Nice To Haves
- Experience in a customer service setting.
- Some college.
Responsibilities
- Welcome patients and guests.
- Conduct visit check-in and assist patients with required forms.
- Collect co-pays.
- Update patient information and make changes in the electronic medical record platform.
- Schedule and reschedule appointments in the electronic medical record platform.
- Manage phone lines by answering calls, taking messages, and making outbound calls as instructed.
- Manage faxes in the electronic fax platform.
- Maintain the cleanliness of the Welcome and Community Room areas.
- Float to other centers in the region on an infrequent basis, if required.
- Perform other duties as assigned.
Benefits
- Paid vacation and sick time.
- 401(k) match options.
- Health insurance.
- Vision benefits.
- Dental benefits.
- Paid time off.
- Retirement savings options.
- Wellness programs.
- CVS Health bonus, commission, or short-term incentive program eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
