Client Coordinator- Spanish Bilingual

Serenity Home Health Care•Waukegan, IL

9h•$20 - $22

About The Position

The Client Coordinator manages clients throughout their lifecycle with the company, including taking initial intake calls and providing information to potential clients. The role supports quality care and client satisfaction and maintains client and employee records. The coordinator serves as a point of contact for clients, industry partners, and care providers, and helps organize care plans, staffing, caregiver assignments, and related documentation.

Requirements

Demonstrated customer service and communication skills, problem-solving ability, and attention to detail.
Technical proficiency using computers and generating reports.
Ability to speak, read, and write English fluently.
High school diploma or equivalent.
Two years of experience in a customer service role is highly preferred.

Nice To Haves

Ability to speak other languages is an advantage.
Two years of experience in a customer service role is highly preferred.

Responsibilities

Serve as the first point of contact for current and potential clients, industry partners, and care providers, providing excellent customer service.
Take phone inquiries from potential clients, provide accurate information about services and fees, and gather relevant information for client care plans.
Monitor the Dashboard daily and follow up with caregivers and clients.
Trade off on-call responsibilities every other month.
Input care plans, ensure staffing, and provide assigned caregivers with relevant information before care begins.
Complete monthly client calls according to policy and document them in client files.
Update care plans as needed, upload monthly reports to client profiles, communicate changes to caregivers, and document those changes.
Ensure the best matches between caregivers and clients.
Ensure compliance with care plans and accurate documentation of care plan tasks.
Participate in staff training and operational meetings.
Perform clerical work such as filing, uploading, copying, or faxing.
Perform other job-related duties as assigned.