Welcome Coordinator- Bilingual Spanish

CVS Health•Cicero, IL

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment and makes a positive first and last impression on patients and guests. As the face of the clinic and a member of the Service Team, the coordinator helps keep center operations efficient and provides high-touch assistance to patients and community members. The role supports a seamless patient experience and the delivery of high-quality care. The coordinator performs administrative and patient-facing tasks, including scheduling appointments, handling inbound and outbound calls, distributing faxes and mail, and assisting patients during check-in. The role requires a friendly, flexible, welcoming approach and may occasionally involve floating to other centers in the region. Welcome Coordinators report to the Practice Manager.

Requirements

Strong computer skills and basic knowledge of Google Suite.
Professional phone etiquette.
Fluency in Spanish, Polish, Russian, or another language spoken by people in the communities served, where necessary.
US work authorization.

Nice To Haves

Experience in a customer service setting.
Some college.

Responsibilities

Welcome patients and guests.
Conduct visit check-in and assist patients with required forms.
Collect co-pays.
Update patient information and make changes in the electronic medical record platform.
Schedule and reschedule appointments in the electronic medical records platform.
Manage phone lines by answering calls, taking messages, and making outbound calls as instructed.
Manage faxes in the electronic fax platform.
Maintain the cleanliness of the Welcome and Community Room areas.
Float to other centers in the region on an infrequent basis when required.
Perform other duties as assigned.