Care Operations Specialist

COMPASS CARE LLC•Stamford, CT

2d•Onsite

About The Position

The Care Operations Specialist (COS) supports new client onboarding, trains and guides caregivers in the field, and provides additional support and training to CCAs and office teams as needed. The COS will act as point person for check-in service and emergency fill-in. This is a Full-time salaried position with a complete benefits package and includes both client care and leadership responsibilities. The COS will report directly to the Senior Operations Manager.

Requirements

Authorized to work in the US
Fully vaccinated for COVID-19
Flexible schedule (day, overnight, and live-in availability)
Ability to travel to clients in Connecticut and New York
Comfortable with technology (apps, troubleshooting, downloads)
Administrative skills, client service oriented.
Certified CNA or HHA
Min 5 years Caregiving experience

Responsibilities

Participate in new client onboarding: Initialize and/or stabilize cases, Ensure high-quality care from the start, Support long-term client and CCA satisfaction
Conduct client discovery, including: Identifying care needs, risks, and opportunities for additional support, Understanding family dynamics and communication preferences, Documenting insights to train and onboard the permanent care team and assist in building strong, personalized care plans
Train and support both new and currently assigned caregivers during case transitions: Provide hands-on training to permanent, backup, and new CCAs, Ensure caregivers understand client-specific care plans and expectations, daily routines, preferences, and safety considerations, proper documentation and timekeeping procedures, Support caregivers during their first shifts to build confidence and consistency, Identify skill gaps and provide real-time, in the field coaching and feedback, Ensure continuity of care when transitioning between caregivers
Quality Assurance and Compliance: Conduct on-site QA/QC home visits, Support caregiver performance and compliance monitoring, Share findings with internal teams, Participate in client care team meetings as necessary
Support caregiver (CCA) performance and compliance: Certifications, training completion, documentation, and timekeeping, Remediation, retraining, reeducation, Participate in performance assessments for annual reviews
Caregiver support and communication: Assist with CCA-related questions (non-clinical issues), Communicate company updates and expectations, Conduct quarterly follow-ups after orientation, Assist caregivers with technical support, Service as emergency fill-in for open shifts
Assist with recruitment efforts and candidate outreach: Business development support, Lead check-in services and care packages program, Support recruitment and candidate outreach
Administrative support: Assist with office administration as needed, Support orientation and training programs, Ensure tracking and compliance reporting