Care Operations

Finary

11h • Hybrid

About The Position

At Finary, our mission is to change how money can work for you. We are building a one-stop shop for investing that gives powers back to investors. Finary allows its users to track their assets, manage their budgets, invest their money, and learn more about finance. If you’re looking for an ambitious team that’s revolutionizing an old-fashioned industry, get in touch! Mounir launched Finary in 2021. Since then, Finary has made great strides by reaching 850.000 users. We genuinely care about user experience, performance, and ease of use. We ship cutting-edge products with touches of delight. You'll join a winning team, learn insanely, earn life-changing money, and work with other A+ players. Why now? A new generation of investors is emerging: an ambitious, involved workforce. Money is no longer taboo and the pension system is under tremendous pressure. At Finary, we see a world where investing empowers everybody to live the life they’ve always dreamt of. Finary exists to revolutionize the personal money management experience. To fuel this mission, we announced in September 2025 a 25M€ series B, backed by leading investors including PayPal Ventures, Hedosophia, Y Combinator and Speedinvest. We are also backed by world-class founders like Steve Anavi & Alexandre Prot (Qonto founders), Matthieu Rouif (Photoroom), Eric Demuth (CEO of Bitpanda), Axel Weber (former Chairman of UBS and President of the German Central Bank) and Harsh Sinha (CTO at Wise). There’s never been a more exciting time to join Finary!
At Finary, you’ll join a team of top performers driven by excellence, ambition, and a shared mission to reinvent personal finance. We move fast, aim high, and value ownership above all. Our culture is demanding, transparent, and deeply collaborative. It’s not for everyone — but if you’re looking to raise the bar every day with equally driven teammates, this is the place to be. Read more about our values here.
Our vision of operations is built on one shift. An operator processes work. An orchestrator builds the system that processes it — through AI, through the product, through knowledge. You'll sit at the center of that: You own the hardest cases. The ones AI can't solve, the ones where a client's trust hangs on what happens next. Across brokerage, life insurance, crypto, and wealth management — you investigate, resolve, and close the loop. You make the system learn. Every edge case you solve becomes a procedure. Every procedure becomes an AI resolution path. Every resolution path means one fewer case that needs a human. Your job gets harder over time — because the easy stuff keeps disappearing. You shift from reactive to proactive. Today's entry point is "client writes, we respond." Tomorrow's is "system detects a signal, triggers a workflow, contacts the client before they even notice the problem." You help build that future — not in theory, but in your daily work. You set the bar for how Finary feels. When a client reaches a human, the stakes are already high — their money, their trust, their patience. You own the quality of that moment. Not just solving the problem, but how the client feels when it's solved. You're the bridge to Product & Engineering. When you see the same root cause twice, you don't just write a playbook — you surface it as a product fix. You're the voice of the client in technical decisions, and you make sure systemic issues get fixed at the source, not patched in support. Why this role exists now AI handles the majority of conversations. The human role has fundamentally changed — we need people who thrive in that new role, not people who miss the old one. We're going proactive. Care interactions directly influence financial outcomes — deposits, conversions, retention. We're building the signals, the scoring, the outreach. You'll be part of that shift. Knowledge is the moat. Every procedure you codify feeds the AI and reduces the cases that need a human. The compounding effect is massive — and we're still early.

Requirements

• Have experience in Operations, Technical Support, or Customer Expert roles
• Excel at investigating complex, ambiguous problems — and turning the solution into something reusable
• Use AI as a daily work multiplier
• Communicate with clarity and empathy, especially when stakes are high
• Care deeply about how a client feels after an interaction — not just whether the ticket was resolved
• Collaborate naturally with Product and Engineering — you translate customer pain into technical specs, not just complaints
• Are comfortable with APIs, data flows, and frontend/backend logic (you don't need to code, but you need to understand how things connect)
• Are genuinely curious about fintech, investing, and wealth management
• Are fluent in French and English

Nice To Haves

• Have startup or scale-up experience and enjoy building systems from near-zero
• Have exposure to regulated environments (banking, insurance, crypto)
• Have SQL or data querying skills

Responsibilities

• You own the hardest cases. The ones AI can't solve, the ones where a client's trust hangs on what happens next. Across brokerage, life insurance, crypto, and wealth management — you investigate, resolve, and close the loop.
• You make the system learn. Every edge case you solve becomes a procedure. Every procedure becomes an AI resolution path. Every resolution path means one fewer case that needs a human.
• You shift from reactive to proactive.
• You set the bar for how Finary feels.
• You're the bridge to Product & Engineering.
• ~50% frontline expertise — You handle the cases that require deep investigation, technical understanding, and real empathy.
• ~50% system improvement — Root-cause investigations, cross-functional projects with Product/Engineering, playbook creation, AI resolution improvement, knowledge codification.

Benefits

• A high-performing team - Work with A-players across every discipline in an environment that challenges you and helps you grow fast.
• Ownership - You’ll have freedom, responsibility, and trust from day one. We hire people for their talent, and we get out of their way.
• Impact that matters - Build a product that helps people take control of their financial future - a topic that affects everyone.
• A hybrid setup - We’re a hybrid setup company with teammates across France and Europe. We meet in person 6 times a year in Paris.
• Competitive compensation - A package aligned with your experience and impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed