Operations Specialist

Range USA•Smyrna, TN

18h•Onsite

About The Position

Range USA is the leading indoor gun range and retail operator in the nation, focused on providing excellent customer service. The company believes every team member contributes to its success and aims for a great customer experience in stores and online, with opportunities for employees to significantly impact its mission. The Store Operations Specialist is a full-time, non-exempt, hourly role that supports store performance by executing inventory management, compliance, and operational processes. This position ensures product availability, accurate pricing, and adherence to all federal, state, and local firearm regulations, while maintaining organized and efficient backroom and administrative operations. The specialist works closely with store leadership to drive operational excellence across receiving, inventory control, compliance tracking, and customer order fulfillment.

Requirements

Possess the following core values: Curious, Passionate, Do It Right, Service
High School Diploma or equivalent required
2+ years of retail, inventory, or operations experience
Working knowledge of inventory systems and POS platforms
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong attention to detail with a focus on accuracy and compliance
Effective communication and organizational skills
Ability to work a flexible schedule, including nights, weekends, and holidays

Nice To Haves

Specialty retail experience

Responsibilities

Support store sales by maintaining visual standards in the store, to include merchandise presentation, pricing, promotions, and signage
Maintain visual and merchandising standards across the sales floor
Conduct inventory counts, cycle counts, and audits to ensure accuracy
Monitor and resolve out-of-stock conditions and inventory discrepancies
Receive and process all incoming inventory, including firearms, transfers, and e-commerce orders, in a timely and accurate manner
Maintain a clean, organized, and audit-ready receiving area
Process inventory adjustments and goods issues to ensure proper system accuracy
Execute weekly and monthly reporting, including negative inventory and margin reports
Support compliance with all ATF, OSHA, and internal safety policies and procedures
Perform compliance checks including 4473 form reviews, bound book management, for documentation accuracy and compliance tracker
Assist with audits, corrections, and required customer follow-up
Manage e-commerce orders and layaways, ensuring timely processing and customer communication
Support firearm service and repair programs, including tracking, parts coordination, and follow-up
Ensure all customer transactions related to layaway and ecommerce are completed timely
Partner with leadership to maintain appropriate supply levels (targets, PPE, office supplies, ATF forms)
Conduct case audits to ensure proper representation of in-stock firearms
Support overall store operations to ensure a safe, compliant, and high-performing environment