Care Operations Associate

Color Health

8d

About The Position

As a Care Operations Associate at Color, you will support the day-to-day operations of care delivery teams, helping clinicians and patient-facing staff access the tools, resources, and support needed to deliver high-quality care. You will work with the Care Operations team on clinician scheduling, licensure and credentialing, quality assurance, onboarding, reporting, and operational coordination. The role involves keeping processes running smoothly, troubleshooting challenges, and supporting new workflows and initiatives. It is a hands-on, evolving position suited to someone who is organized, detail-oriented, resourceful, eager to learn, and comfortable taking ownership and navigating ambiguity.

Requirements

• 1–3 years of experience in healthcare operations, clinical administration, or a related healthcare setting.
• Exceptional attention to detail and accuracy, including in processes where precision, timeliness, and compliance are essential.
• Strong organizational and time-management skills, with the ability to manage multiple responsibilities, prioritize, and follow through.
• Proactive, resourceful, solutions-oriented approach, including the ability to troubleshoot independently, take ownership, and know when to escalate.
• Adaptability and comfort with ambiguity, shifting priorities, and evolving responsibilities in a fast-paced startup environment.
• Excellent communication and collaboration skills across clinical, operational, and cross-functional teams.
• Strong technical aptitude and ability to learn new systems, manage spreadsheets and operational tools, and embrace new technologies.
• Genuine interest in healthcare operations, continuous improvement, and supporting teams that deliver high-quality patient care.

Nice To Haves

• Experience with healthcare licensure, credentialing, compliance, or quality assurance processes.
• Experience supporting clinician scheduling, workforce coordination, or healthcare staff onboarding.
• Familiarity with healthcare operations platforms, electronic health records, or credentialing systems.
• Experience in a digital health, telehealth, or startup environment.
• Exposure to process improvement, workflow automation, or AI-powered tools.

Responsibilities

• Coordinate daily operational activities across clinical and patient-facing teams, resolve issues, and complete critical tasks accurately and on time.
• Maintain clinician schedules, coordinate availability and coverage changes, monitor scheduling gaps, and support workforce planning and capacity management.
• Track professional licenses, certifications, and credentialing requirements; maintain accurate records; coordinate renewals; and support compliance monitoring.
• Coordinate operational onboarding and offboarding activities, including system access, training schedules, credentialing, and documentation.
• Conduct routine audits, maintain quality and compliance trackers, identify discrepancies, and escalate issues.
• Update trackers and dashboards, compile recurring reports, monitor operational metrics, and maintain accurate, organized, actionable data.
• Maintain SOPs and process documentation; assist with workflow changes and new program launches; and identify opportunities to simplify, streamline, or automate manual processes.
• Take on new responsibilities and projects as business needs change, collaborating across teams to solve problems and improve operations.

Benefits

• Competitive salary
• Comprehensive medical, dental, vision, life, and disability benefits
• 401(k) match
• Monthly phone and Wi-Fi stipend
• Annual ergonomic stipend
• Generous vacation policy
• Paid holidays
• Company-wide recharge days
• Equal paid parental leave for birthing and non-birthing parents
• Free cancer screening and prevention resources for employees and their adult dependents
• Role may be eligible for equity and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed