Operations Associate

Sovos Compliance•Minnetonka, MN

11d•Hybrid

About The Position

The Operations Associate supports clients with tax compliance by coordinating data workflows, ensuring timely regulatory submissions, and helping clients use Sovos software. The role performs client work in the application, including mapping and importing data, creating print files, generating transmittal files, reconciling data, and submitting remittances to federal and state agencies. It also documents client-specific requirements, provides client training as needed, and identifies process improvements that may use AI tools to improve efficiency and reduce risk.

Requirements

Comfort with computer software and strong Microsoft Excel skills.
Strong customer service skills, particularly listening to and documenting client needs.
Effective verbal and written communication with technical and non-technical audiences.
Attention to detail and ability to work independently while managing multiple priorities.
Openness to using AI-assisted workflows and tools to improve efficiency and accuracy.
Must clear a background check and drug test upon hire due to client contractual obligations.

Responsibilities

Perform tasks in the application on behalf of clients, including mapping and importing data, creating print files, and generating transmittal files.
Meet client deadlines to ensure regulatory requirements are completed accurately and on time.
Import and reconcile data according to client needs, ensuring accuracy and completeness.
Document client-specific requirements to maintain continuity and quality of service.
Train clients as needed to help them use the software solution.
Submit remittances to federal and state agencies accurately and on time.
Identify process improvements and suggest workflow efficiencies to strengthen internal processes and reduce risk, using AI tools where appropriate.