Care Navigator - Bilingual Spanish

Isaac Health

97d • Remote

About The Position

Isaac Health is seeking a mission-driven Care Navigator to join its care team and coordinate care for patients, caregivers, and families, including people experiencing brain health conditions and cognitive challenges. The role calls for empathy, patience, strong time management, and exceptional communication skills. More than 70% of the day is spent on the phone connecting with patients and caregivers and coordinating their care. The Care Navigator works under clinical supervision, collaborates with clinicians and community providers, supports patients and caregivers emotionally, and maintains privacy in accordance with HIPAA. The position is remote-first and can be performed virtually from anywhere in the United States. The employee must provide a personal computer or laptop that meets SOC 2 security and telehealth standards.

Requirements

• Prior experience coordinating or navigating care for patients, caregivers, and their loved ones.
• Genuine empathy and patience.
• Exceptional time-management and communication skills.
• Ability to spend more than 70% of the workday on the phone.
• Ability to provide a personal computer or laptop that meets SOC 2 security and telehealth standards.

Nice To Haves

• Experience working with a patient population that experiences cognitive challenges.

Responsibilities

• Answer inbound calls, emails, and text messages from patients, caregivers, families, external providers, and other facilities.
• Schedule appointments and maintain contact with patients by phone or email.
• Explain health insurance benefits and eligibility, and process copays and coinsurance as needed.
• Follow up after appointments to provide next steps and coordinate care.
• Under clinical supervision, ask screening questions and document patient safety, behavior, function, medications, care needs, and advance care plans.
• Under clinical supervision, ask screening questions and document caregiver concerns such as burden, depression, and poor coping.
• Report screening results and escalate concerns to the clinical team, which may include a nurse, social worker, or doctor, for direction on implementing a care plan.
• Coordinate with patients, caregivers, healthcare providers, and community service providers involved in care.
• Send educational materials and information about Isaac Health care and local community-based service options as indicated in the care plan.
• Provide emotional and psychological support to patients, caregivers, and families.
• Anticipate anxieties, provide supportive resources, and answer questions within the scope of practice.
• Maintain participant privacy according to HIPAA regulations.
• Contribute to a supportive team focused on the company's mission.

Benefits

• Base salary of $46,000, with potential for up to $1,500 in additional monthly performance incentives.
• Readily available clinician leadership for case consultations.
• Access to innovative technology to support care delivery.
• Access to continuing training and education.
• Remote-first work model; work virtually from anywhere in the United States.
• Responsive and supportive clinical and operational management team.
• Fully integrated, data-enabled electronic medical record with clinical decision support and task management.
• Opportunity to participate in strategic development initiatives to improve clinical quality, safety, and processes.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed