Care Navigator (Community-Based & Field Navigation) - New York

Mom's Meals•Binghamton, NY

12d•Hybrid

About The Position

The Care Navigator supports Medicaid members and other eligible populations participating in New York Social Care Network (SCN), 1115 Waiver, In Lieu of Services (ILOS), Value-Added Benefit (VAB), and related programs. The role helps individuals identify and address health-related social needs by connecting them with appropriate services and resources. The position provides person-centered, culturally responsive, and trauma-informed navigation in community-based, field, telephonic, and technology-enabled settings. This is a New York-based hybrid role requiring regular local travel and occasional travel within New York State. The Care Navigator may engage people at community events, build relationships with partner organizations, and provide ongoing navigation support by phone. The position reports to the Care Navigation Program Manager. There are two openings for any posted location in New York; applicants are asked to apply for only one position. The hourly range is $25–$26.

Requirements

At least 2 years of experience in healthcare, social services, behavioral health, community outreach, case management, care coordination, human services, or a related field.
Experience engaging individuals from diverse communities and backgrounds with empathy, professionalism, and cultural humility.
Ability to build rapport quickly in community-based and telephonic settings.
Experience conducting direct client interactions in person, by telephone, or through community outreach activities.
Strong verbal, written, and interpersonal communication skills.
Ability to present information effectively to individuals, families, community partners, and stakeholders.
Strong organizational skills and ability to manage multiple priorities, locations, and deadlines simultaneously.
Ability to maintain accurate and detailed documentation in compliance with regulatory and organizational requirements.
Proficiency with Microsoft Office applications and technology platforms used for documentation and referral management.
Ability to work independently, exercise sound judgment, and adapt to changing community and program needs.
Valid driver's license, reliable transportation, and ability to travel regularly throughout assigned service areas.
Ability to routinely use laptops, smartphones, and other mobile technology while working remotely and in the field.

Nice To Haves

Training or certification in Trauma-Informed Care, Motivational Interviewing, Crisis Intervention, and/or De-escalation Techniques.
Experience working within New York Medicaid, Social Care Network (SCN), Managed Care, 1115 Waiver, or Health Equity initiatives.
Experience in care navigation, care management, community health worker services, outreach, health coaching, benefits navigation, or case management.
Experience conducting community outreach, tabling events, health fairs, enrollment events, or grassroots engagement activities.
Experience working with people experiencing food insecurity, housing instability, behavioral health conditions, substance use disorders, transportation barriers, justice involvement, or other social determinants of health.
Bilingual proficiency, particularly in Spanish, Mandarin, Cantonese, Russian, Bengali, Haitian Creole, Arabic, or other languages commonly spoken in New York communities.
Established knowledge of community resources and service networks within New York State.

Responsibilities

Conduct standardized health-related social needs screenings in community, partner organization, virtual, and telephonic settings in accordance with state and program requirements.
Complete eligibility assessments and supporting documentation for social care services and enhanced navigation programs.
Provide in-person screening and navigation support at community events, health fairs, enrollment events, and outreach activities.
Build and maintain relationships with community-based organizations, healthcare providers, and local partners to increase awareness of available social care services.
Serve as an embedded Care Navigator within designated partner organizations, as assigned, providing on-site screening, referral coordination, and navigation services.
Initiate, monitor, and close referrals within designated referral management platforms.
Accurately document service activities, encounters, outcomes, and time spent in accordance with program billing and reporting requirements.
Perform closed-loop referral follow-up to confirm successful service connections and identify unresolved barriers.
Conduct outreach attempts and engagement activities according to program timelines and documentation standards.
Educate individuals, caregivers, and community stakeholders about available benefits, community resources, and social care services.
Coordinate with healthcare providers, managed care organizations, community-based organizations, and other stakeholders to support continuity of care.
Represent the organization professionally in community settings and act as an ambassador for care navigation programs and services.
Escalate complex cases, urgent social needs, safety concerns, or barriers to supervisory or clinical staff as appropriate.
Maintain compliance with HIPAA, confidentiality requirements, and applicable federal, state, and program regulations.
Meet productivity, quality, timeliness, documentation, and engagement standards established by the organization and program requirements.
Participate in ongoing training, workflow development, community engagement initiatives, and quality improvement activities.
Support reassessment, renewal, and recertification activities as required by program guidelines.