Care Navigator in Mental and Behavioral Health

Children's Wisconsin • West Allis, WI

8d • Hybrid

About The Position

Children’s Wisconsin is a nationally recognized health system dedicated to the health and well-being of children. The Care Navigator partners with Mental and Behavioral Health providers and Medical Social Workers to coordinate mental health services and address families’ social determinant of health needs. The role works directly with families to connect them to their next level of care, including behavioral health facilities and community or social resources for ongoing mental health treatment. The Care Navigator collaborates with mental and behavioral health providers, medical social workers, and medical providers to support follow-up and coordination of recommended treatment.

This is a full-time, Monday–Friday, first-shift position based at Summit Place in Milwaukee, Wisconsin. After successful completion of the probationary period, the position offers the opportunity to work remotely one day per week.

Requirements

• Bachelor’s degree in social work, psychology, public health, healthcare administration, or human services.
• Two years of experience in a related field, emphasizing mental health, community resources, and customer service.
• Ability to navigate and coordinate multiple services, prioritize, and multitask.
• Ability to work professionally with medical professionals to support successful follow-up and coordination of medical management.
• Excellent communication and interpersonal skills, including the ability to communicate positively during stressful situations.
• Commitment to improving cultural competence, valuing diversity, recognizing personal limitations, and learning; acceptance of individual differences.
• Ability to work effectively independently and as part of a team in a fast-paced environment.
• Prior experience working in a Windows environment and working knowledge of Microsoft Word and Excel.
• Demonstrated creative problem-solving skills and knowledge of the assets and challenges of the mental health and traumatized population served.
• Exhibits guiding behaviors that reflect Children’s values and support its mission and vision.

Responsibilities

• Partner with Mental and Behavioral Health providers and Medical Social Workers to support and coordinate mental health services and social determinant of health needs for families.
• Work with families to connect them to their next level of care, including behavioral health facilities and community or social resources for ongoing mental health treatment.
• Coordinate follow-up and recommended treatment with mental and behavioral health providers, medical social workers, and medical providers.
• Navigate and coordinate multiple services, prioritize tasks, and respond to the needs of patients, parents, and clinic staff.
• Gather and share information with providers, patients, families, and team members in a courteous, professional, and confidential manner.
• Maintain current knowledge of available community resources.

What This Job Offers

• Job Type: Full-time