Behavioral Health Navigator

Progressive Community Health Centers•Milwaukee, WI

1d•Onsite

About The Position

Progressive Community Health Centers is seeking a Behavioral Health Navigator for its Lisbon Avenue Health Centers in Milwaukee, Wisconsin. The organization is an independent nonprofit founded in 1999, operating four clinics and providing culturally competent services to the community. Its care includes family and internal medicine, women's health, urgent care, dental, radiology, integrated behavioral health, case management, health education, and benefits enrollment. The Behavioral Health Navigator implements care plans developed by social workers, helping patients and families understand their options, access community resources, and work toward their care goals. The role supports patient self-management and independence by assisting with needs such as transportation, scheduling, housing, and food resources. It also involves prioritizing cases, maintaining accurate documentation, participating in meetings and committees, and collaborating with colleagues while following organizational policies, professional boundaries, ethical standards, and applicable regulations, including HIPAA. The schedule is Monday through Friday, 8 a.m. to 5 p.m. The posting states that the role does not require late nights, holidays, or weekends. Employees, employed providers, and volunteers must be vaccinated and hired candidates must submit proof of vaccination before orientation. Progressive Community Health Centers is an equal opportunity employer.

Requirements

Bachelor's degree in social work, human services, psychology, public health, criminal justice, sociology, anthropology, or a related field.
Strong communication skills.
Cultural competency.
Ability to work independently and as part of a team.
Knowledge of applicable federal and state regulations, particularly patient confidentiality and HIPAA.
Vaccination is mandatory; hired candidates must submit proof before orientation.

Nice To Haves

Related work experience in Milwaukee County community resource settings is preferred.

Responsibilities

Implement social-worker-developed plans addressing patients’ identified needs, issues, resources, and care goals.
Determine available choices and educate patients and families about their options.
Prioritize patients according to urgency, intensity of need, and required follow-up.
Identify and use community resources to meet patient and family needs.
Promote patient self-management and help patients and families achieve wellness and independence.
Assist patients with transportation, scheduling, housing, food sources, and other needed items.
Maintain accurate and timely documentation.
Participate in departmental and organizational committees, as applicable, and attend departmental meetings.
Promote collaborative teamwork.
Maintain professional boundaries and interact respectfully, positively, helpfully, and in a way that promotes trust.
Follow the Code of Conduct and organizational policies and procedures.
Provide input on work processes and policy revisions.
Maintain knowledge of and comply with applicable federal and state regulations, including patient confidentiality, release of information, and HIPAA requirements.
Maintain professional growth and development.