Care Manager (Bilingual)

Vigilance Health • (Statewide), FL

3d • Remote

About The Position

Vigilance Health is hiring a bilingual Care Manager to provide remote population health and care management services. The Care Manager builds meaningful relationships with patients between clinic visits, supports them in following their primary care providers’ treatment and care plans, and helps them take greater control of their health. The role uses Motivational Interviewing principles and clinical best practices to build trust, rapport, accountability, and lasting behavior change.

The Care Manager manages an assigned patient panel and conducts a high volume of outbound calls, progressing from 5–20 patient connections per day in the first month to 22 or more by the third month. The role involves understanding patient risk levels, prioritizing outreach, coordinating care, developing patient-centered care plans and SMART goals, and documenting conversations and patient progress accurately. Success is measured by patient engagement, quality metrics, patient activation, and improved health outcomes.

Requirements

• Bilingual or multilingual communication skills.
• Demonstrated clinical experience working with patients with one or more chronic conditions.
• Experience developing patient-centered care plans and SMART goals that support patient health outcome goals.
• Experience with care management platforms or electronic health records.
• Experience with Microsoft Office, especially Teams and Excel.
• Ability to manage an assigned patient panel, stay organized, communicate professionally, protect patient privacy, and work effectively with patients and teammates.

Nice To Haves

• Experience in behavioral health or mental health integration.
• Knowledge of Motivational Interviewing techniques and ability to learn structured clinical conversation frameworks quickly.
• Experience in a relevant role or discipline, such as RN, LVN, LPN, MA, MSW, LCSW, Medical Case Manager, Care Manager, Health Coach, Community Health Worker, Wellness Coach, Nutritionist, or Health Outreach Specialist.
• Experience with multiple EHRs, database management programs, Teams, and Excel.

Responsibilities

• Conduct a high volume of outbound patient calls, ramping from 5–20 patient connections per day in the first month to 22 or more by the third month.
• Build rapport and sustained relationships with assigned patients using Motivational Interviewing techniques.
• Understand patient risk levels and prioritize panel outreach to support stable health, improvement among higher-risk patients, and fewer avoidable emergency room visits and hospital stays.
• Collaborate with patients to develop SMART goals and patient-centered care plans.
• Support patients with primary care provider visits, treatment adherence, care navigation, and routine assessments.
• Document patient conversations, status, and progress clearly and accurately, translating each conversation into appropriate actions for the care team.
• Apply clinical best practices and contribute to improved patient engagement and health outcomes.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed