Care Manager (Bilingual)

Vigilance Health • Houston, TX

3d • Remote

About The Position

The Care Manager builds meaningful relationships with patients to improve health outcomes and help them take control of their health. Using Motivational Interviewing principles and clinical best practices, the Care Manager develops trust, rapport, and accountability through patient calls and ongoing engagement. The role requires a strong commitment to patient outreach, documentation, and support that encourages lasting behavior change.

Care Managers work with an assigned patient panel, prioritize outreach according to patient risk, coordinate care, and collaborate with patients on SMART goals and patient-centered care plans. Their work supports primary care visits, treatment adherence, care navigation, routine assessments, and reduced avoidable emergency room visits and hospital stays. The position is remote and full-time, and bilingual or multilingual communication skills are required. By the third month, the goal is to consistently connect with 22 or more patients per day.

Requirements

• Bilingual or multilingual communication skills.
• Demonstrated clinical experience working with patients who have one or more chronic conditions.
• Experience developing patient-centered care plans and SMART goals that support patient health outcome goals.
• Experience in a relevant role such as RN, LVN, LPN, MA, MSW, LCSW, Medical Case Manager, Care Manager, Health Coach, Community Health Worker, Wellness Coach, Nutritionist, or Health Outreach Specialist.
• Prior use of care management platforms or EHRs.
• Prior use of MS Office Suite, especially Teams and Excel.
• Ability to manage an assigned patient panel, stay organized, communicate professionally, and protect patient privacy in accordance with HIPAA.
• Ability to work collaboratively, adapt, remain calm under pressure, and maintain high-quality documentation and patient care.

Nice To Haves

• Behavioral Health or Mental Health Integration experience.
• Experience with Motivational Interviewing techniques.
• Ability to quickly learn structured clinical conversation frameworks.

Responsibilities

• Conduct a high volume of outbound patient calls, ramping from 5–20 patient connections per day in the first month to 22 or more by month three.
• Build rapport and ongoing relationships with assigned patients using Motivational Interviewing techniques.
• Understand patient risk levels and prioritize outreach to support stable low-risk patients and improve outcomes for higher-risk patients.
• Collaborate with patients to develop SMART goals and patient-centered care plans.
• Support patients with primary care provider visits, treatment adherence, care navigation, and routine assessments through consistent outreach.
• Document patient conversations clearly and accurately, applying clinical best practices so the care team can act on each patient's status and progress.
• Contribute to improved health outcomes and help reduce avoidable emergency room visits and hospital stays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed