Care Manager (Bilingual)

Vigilance Health • Jacksonville, FL

3d • Remote

About The Position

Vigilance Health partners with healthcare organizations to deliver population health and care management services. Care Managers support patients between clinic visits, helping them follow their primary care providers’ treatment and care plans through services including Chronic Care Management, Advanced Primary Care Management, Behavioral Health Integration, and Remote Patient Monitoring.

The Care Manager builds meaningful relationships with patients to support better health outcomes and help them take control of their health. Using Motivational Interviewing principles and clinical best practices, the Care Manager develops trust, rapport, and accountability through patient calls and ongoing engagement. The role requires consistent outreach, sound documentation, patient-centered support, and a commitment to behavior change. This is a remote, full-time, bilingual position.

Requirements

• Bilingual or multilingual communication skills.
• Demonstrated clinical experience working with patients with one or more chronic conditions.
• Experience developing patient-centered care plans and SMART goals that support patient health outcome goals.
• Experience using care management platforms or electronic health records (EHRs).
• Experience using Microsoft Office Suite, especially Teams and Excel.
• Ability to manage an assigned patient panel, stay organized, adapt, and maintain professional communication and patient privacy.
• Knowledge of HIPAA and commitment to protecting patient privacy.

Nice To Haves

• Behavioral Health or Mental Health Integration experience.
• Experience using Motivational Interviewing techniques.
• Ability to learn structured clinical conversation frameworks quickly.
• Experience in a relevant role such as RN, LVN, LPN, MA, MSW, LCSW, Medical Case Manager, Care Manager, Health Coach, Community Health Worker, Wellness Coach, Nutritionist, or Health Outreach Specialist.

Responsibilities

• Conduct a high volume of outbound patient calls, ramping from 5–20 patient connections per day in the first month to 22 or more by month three.
• Build rapport with an assigned patient panel using Motivational Interviewing techniques and develop ongoing, trusted patient relationships.
• Understand patient risk levels and prioritize outreach to maintain stability for low-risk patients, support improvement among higher-risk patients, and reduce avoidable emergency-room visits and hospital stays.
• Collaborate with patients to develop SMART goals and patient-centered care plans focused on primary care visits, treatment adherence, care navigation, and routine assessments.
• Document patient conversations clearly and accurately, applying clinical best practices so the care team can understand patient status and progress.
• Support patient engagement, activation, and improved health outcomes through consistent outreach and care coordination.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed