Care Manager (Bilingual)

Vigilance Health

13d • Remote

About The Position

The Care Manager is the heart of Vigilance. You'll lead the charge in building meaningful relationships with patients — driving better health outcomes and empowering people to take control of their own healthcare. You'll build trust, rapport, and accountability using the principles of Motivational Interviewing and clinical best practices, call after call, patient after patient. Above all else, Care Managers are driven by an unyielding passion to make a difference in people's lives. That passion shows up in the work itself — the volume of outreach you put in, the rapport you build, and your commitment to the kind of engagement, trust, and support that leads to real, long-lasting behavior change.

Requirements

• Bilingual or multilingual communication skills are required
• A track record of connecting with people quickly — you can build trust with a stranger in the first few minutes of a call
• Comfort with a high-volume, fast-paced outbound calling environment
• Familiarity with Motivational Interviewing techniques, or the ability to pick up structured conversation frameworks quickly
• Strong active listening skills — you can translate a conversation into clear documentation and a concrete next step
• An organized, self-directed, proactive problem-solving mentality

Nice To Haves

• LVN/LPN license (NV + compact) is preferred
• MA Certification may be considered, depending on professional clinical experience
• Behavioral Health/Mental Health Integration experience is highly preferred
• Experience in healthcare, care management, or a patient- or customer-facing outreach role is a plus
• Experience developing patient-centered care plans and SMART goals that support patients’ health outcome goals
• Experience with medication and treatment adherence, chronic disease management, and PCP visit navigation
• Prior use of a care management platforms or EHRs

Responsibilities

• Drive a high volume of outbound calls every day — ramping from roughly 45 calls and 5–20 patient connections a day in your first month to 75+ calls and 22+ connections by month three — because consistent outreach is what makes everything else possible.
• Build genuine rapport with your assigned patient panel using Motivational Interviewing techniques, turning first conversations into ongoing relationships patients trust and stay engaged with.
• Understand the risk stratification of your assigned panel inside and out, grow your “billable” and “at risk” patient panels, and work to minimize the “fallen out” panel — keeping patients engaged before they disengage.
• Set PCP visit SMART goals with appropriate patients and drive tangible improvements in health outcomes — PCP visits, medication adherence, care navigation, baseline assessments and more — through consistent, engaged care management.
• Translate every conversation into clear action and solid documentation, applying clinical best practices so the story of each patient's status and progress are captured accurately and can be acted on by the rest of the care team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed