Care Manager - Youth Prevention Services

Housing Works • New York, NY

22d • $23 - $26 • Onsite

About The Position

The Care Manager provides care coordination for SAMHSA AIM 2.0 clients, including completing enrollment forms and assessments, developing care plans, supporting appointment and treatment adherence, and encouraging self-sufficiency. The role helps clients access services such as primary care, substance use treatment, mental health counseling, transportation, intensive care management, housing, and vocational and educational resources through phone contact with clients and providers and home visits when needed. The Care Manager conducts HIV and Hepatitis C testing, participates in outreach events, and carries out all duties in person, on site.

The position also involves maintaining client and program records, facilitating evidence-based interventions and groups, coordinating with service providers and community partners, and participating in meetings, supervision, department activities, and Housing Works advocacy events. This role is included in a bargaining unit represented by the Retail Wholesale and Department Store Union (RWDSU).

Requirements

• Good problem-solving skills and the ability to work autonomously.

Nice To Haves

• Knowledge of HIV/AIDS, homelessness, trauma, substance use, mental illness, and LGBT issues.

Responsibilities

• Provide supportive case management to SAMHSA AIM 2.0 clients, with a focus on access and support for people with serious mental illness or co-occurring disorders.
• Coordinate ongoing care with other service providers and participate in medical case conferences to promote integrated care.
• Follow up with clients and referral providers to confirm appointments, support re-engagement in care, and arrange needed treatment or prevention referrals.
• Conduct HIV and Hepatitis C testing as needed.
• Perform administrative tasks, including updating client lists and outreach logs, assisting with outreach calls, and scheduling intakes and follow-ups.
• Maintain program data in eICare and SPARS, including enrollment, progress notes, care plans, referral activity, and updated contact information.
• Complete UND enrollments and PrEP referrals based on client need.
• Promote sexual health and wellness using risk-neutral approaches and evidence-based interventions.
• Facilitate evidence-based interventions and groups.
• Build and maintain resource lists for external and emergency services, including housing, domestic violence, and food pantry resources.
• Participate in scheduled supervisory sessions with the Program Manager, Director, and other departmental leaders as needed.
• Participate in youth community events, including outreach and testing events.
• Attend IDT meetings and daily huddles and provide updated information by the due date in preparation for meetings.
• Enter case record documentation, including progress notes, within 48 hours of service delivery.
• Participate in recurring interagency and external community meetings to improve integrated care and maintain community partner relationships.
• Participate in department activities such as new staff onboarding, YPS committees, and continuous quality improvement efforts.
• Participate in Housing Works advocacy events: at least three in person per year and four through other modes from July through June.

Benefits

• Three comprehensive healthcare plans, with Housing Works covering most of the plan cost and employees paying a salary-based portion.
• Accrual of paid time off beginning immediately, with up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed