Care Manager - Youth Prevention Services

Housing Works • New York, NY

7d • Onsite

About The Position

The Care Manager provides care coordination for SAMHSA AIM 2.0 clients, including enrollment and required forms and assessments, care planning, support for appointment and treatment adherence, and encouragement of self-sufficiency. The role helps clients access primary care, substance use treatment, mental health counseling, transportation, intensive care management, housing, and vocational and educational resources through communication with clients and providers and, when needed, home visits. The Care Manager conducts HIV and Hepatitis C testing, participates in outreach, and carries out all duties in person and on site.

The position supports youth and clients with serious mental illness and co-occurring disorders through ongoing coordination with service providers, documentation, referrals, evidence-based interventions, and group facilitation. It also includes administrative and reporting tasks, participation in team and community meetings, and involvement in Housing Works advocacy and departmental activities.

Requirements

• Good problem-solving skills.
• Ability to work autonomously.

Nice To Haves

• Knowledge of HIV/AIDS, homelessness, trauma, substance use, mental illness, and LGBT issues.

Responsibilities

• Provide supportive case management to SAMHSA AIM 2.0 clients, focusing on access and support for people with serious mental illness and co-occurring disorders.
• Complete client enrollment and required SAMHSA and program forms and assessments, including the SURPT Tool, and develop care plans.
• Coordinate ongoing care with service providers and participate in medical case conferences to promote integrated care.
• Follow up with clients and referral providers to support kept appointments, re-engagement in care, and referrals to needed treatment and prevention services.
• Assist clients in accessing primary care, substance use treatment, mental health counseling, transportation, intensive care management, housing, and vocational or educational resources.
• Conduct HIV and Hepatitis C testing as needed and complete UND enrollments and PrEP referrals according to client need.
• Promote sexual health and wellness using risk-neutral approaches and evidence-based interventions.
• Facilitate evidence-based interventions and groups.
• Perform administrative duties, including maintaining client lists and outreach logs, making outreach calls, and scheduling intakes and follow-ups.
• Maintain program data in eICare and SPARS, including enrollment, progress notes, care plans, referral activity, and client contact information.
• Build and maintain resource lists for external and emergency services, such as housing, domestic violence, and food pantry resources.
• Participate in scheduled supervisory sessions with the Program Manager, Director, and other departmental leaders as needed.
• Participate in youth community events, including outreach and testing events.
• Attend IDT meetings and daily huddles and prepare updated information by the due date.
• Enter case record documentation, including progress notes, within 48 hours of service delivery.
• Participate in recurring interagency and external community meetings to improve integrated care and maintain community partnerships.
• Participate in departmental activities such as new staff onboarding, YPS committees, and CQI efforts.
• Participate in Housing Works advocacy events: at least three in person per year and four by other modes from July through June.

Benefits

• Choice of three comprehensive healthcare plans, with Housing Works covering most of the plan cost and employees paying a salary-based portion.
• Accrual of paid time off begins immediately, with up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed