Care Manager - Mercy Housing

Paragon • Denver, CO

9d • $26 - $31 • Onsite

About The Position

Paragon Behavioral Health Connections is seeking a Bachelor-Level Care Manager for intensive, community-based care management in the Community Access & Partnership (CAP) Program, with a dedicated focus on residents of Mercy Housing communities. The role supports psychiatric stability, housing retention, reduced crisis utilization, independent living skills, and transitions to less intensive care.

The position involves extensive field-based work, community outreach, and collaboration with internal and external providers throughout the Denver Metro area and surrounding communities, including regular on-site presence at Mercy Housing properties. The Care Manager provides care navigation, practical assistance, behavioral health and recovery support, housing-stability services, benefits and healthcare coordination, documentation, and transition planning. The role is full-time and non-exempt, with flexible hours based on client needs.

Requirements

• Bachelor’s degree in Social Work, Psychology, Human Services, Sociology, or a related behavioral health field.
• At least one year of experience providing case management, community support services, behavioral health services, or related human services work.
• Knowledge of Serious Mental Illness (SMI), Severe and Persistent Mental Illness (SPMI), and co-occurring mental health and substance use disorders.
• Understanding of recovery-oriented, trauma-informed, and person-centered care approaches.
• Knowledge of Medicaid, Social Security, housing resources, waiver programs, and community support systems.
• Understanding of Social Determinants of Health and their impact on housing stability and treatment engagement.
• Knowledge of eviction prevention processes and tenant resources.
• Strong crisis de-escalation, conflict management, engagement, and rapport-building skills.
• Ability to work independently in community settings while maintaining strong clinical collaboration.
• Ability to collaborate with housing partners, property staff, and non-clinical team members.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and time-management skills.
• Understanding of HIPAA, confidentiality requirements, and ethical service delivery.
• Commitment to equity, cultural humility, and serving diverse communities.
• Reliable transportation, a valid driver’s license, and current auto insurance.
• Ability and willingness to travel extensively throughout the service area and work on-site at Mercy Housing properties.
• Ability to work flexible hours based on client needs.

Nice To Haves

• Experience working with adults diagnosed with Serious Mental Illness (SMI).
• Experience with housing navigation, Medicaid benefits, community resources, and Social Determinants of Health.
• Experience in supportive or affordable housing settings, eviction prevention, or resident services.
• Experience working with co-occurring substance use and mental health disorders.

Responsibilities

• Provide intensive, community-based care management in clients’ homes and natural environments.
• Conduct outreach and engagement with individuals who experience barriers to treatment participation.
• Coordinate services across behavioral health, medical, housing, employment, vocational, and social service systems.
• Help clients identify strengths, needs, goals, and barriers to recovery, and support their treatment plan goals with strengths-based, recovery-oriented interventions.
• Provide hands-on assistance that promotes community tenure and independent living, including help obtaining identification, benefits, transportation, healthcare access, and community supports.
• Help Mercy Housing residents navigate medical, behavioral health, and community-based services; coordinate transportation; and facilitate referrals to higher levels of care or substance use treatment as needed.
• Support life-skill development, including budgeting, household management, medication routines, and communication skills.
• Provide eviction navigation by identifying lease concerns early, advocating for residents, connecting them with legal and rental assistance resources, and coordinating with property management.
• Support conflict management and problem-solving among residents and between residents and property staff, including de-escalation and mediation support.
• Connect residents with food and basic-needs resources, including food pantries, SNAP, clothing, hygiene items, and utility assistance.
• Help clients practice coping skills, wellness strategies, and recovery supports in real-world environments; provide psychoeducation on mental health recovery, medication adherence, self-advocacy, and community resources.
• Support appointment attendance and coordinate care across providers; use motivational interviewing and trauma-informed approaches to strengthen engagement and self-determination.
• Support applications for subsidized and supportive housing, vouchers, Medicaid-funded housing supports, and other community resources.
• Coordinate with housing authorities, landlords, property management, shelters, residential providers, and community partners to support housing stability.
• Coordinate access to primary, specialty, psychiatric, and dental care and community supports; assist with Medicaid, Medicare, Social Security, SNAP, Long-Term Care Medicaid Waivers, and other public benefit applications.
• Complete required documentation in accordance with agency, Medicaid, and regulatory requirements; maintain timely, accurate service notes, referrals, assessments, care plans, and discharge documentation.
• Maintain compliance with HIPAA, confidentiality standards, and professional boundaries.
• Help clients develop transition and discharge plans, link them to outpatient services and community resources, coordinate warm handoffs to lower levels of care, and support maintenance of progress.
• Travel extensively throughout the service area and work on-site at Mercy Housing properties; driving clients in a personal vehicle may be required under agency policy.

Benefits

• Company-paid medical, dental, vision, life, short-term disability, and long-term disability insurance
• Flexible scheduling
• Discretionary Time Off (DTO)
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Mileage reimbursement
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level