Care Manager-ROC

Ibero-American Action League, Inc.•City of Rochester, NY

About The Position

Summary: Under the guidance and supervision of the Director of Care Management Services Division or designee, the Care Manager provides care management services to program participants who are in need of assistance regarding medical, behavioral health and social services in the community. Essential Functions: Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Identifies individuals in the community in need to obtain medical behavioral health and social services. Contacts assigned participant within 3 days of receiving the assignment. Mains an active caseload of 45+ individuals. Prepares a Care Plan including participants' goals for each participant in the program. Obtains medical, behavioral health and social services for program participants according to their needs. Mains regular contacts with participants in the program including home visits as needed. Mains accurate and updated records on each participant of all service provided. Attends staff meetings and formal/informal training sessions in/outside the agency. Participates in community activities as representative of the program when assigned. Is available to work outside regularly scheduled work hours as needed. Any other duties as may be assigned by the immediate supervisor. Authority: The employee exercises initiative and some independence in establishing his/her schedule for meetings with participants, other caseworkers and community agencies. Follows pre-established procedures for program implementation and daily operations. The individuals must be resourceful and able to assess situations to determine if a crisis is involved and how to best proceed within the framework of the agency's as well as the program's policies and procedures. The employee will consult with supervisor if in doubt prior to proceeding.

Requirements

GED or Associates Degree in Human Services or related field.
A minimum of 2 years of experience working with Latinos connecting them with community services.
Bilingual in Spanish and English.
Demonstrated ability to work with other service providers.
Basic knowledge of Microsoft Word.
Able to provide own transportation and have a valid good standing NYS driver's license
An equivalent combination of training and experience other than the specified, if judged to be adequate for the job, may be accepted by the President and CEO

Responsibilities

Identifies individuals in the community in need to obtain medical behavioral health and social services.
Contacts assigned participant within 3 days of receiving the assignment.
Maintains an active caseload of 45+ individuals.
Prepares a Care Plan including participants' goals for each participant in the program.
Obtains medical, behavioral health and social services for program participants according to their needs.
Maintains regular contacts with participants in the program including home visits as needed.
Maintains accurate and updated records on each participant of all service provided.
Attends staff meetings and formal/informal training sessions in/outside the agency.
Participates in community activities as representative of the program when assigned.
Is available to work outside regularly scheduled work hours as needed.
Any other duties as may be assigned by the immediate supervisor.