Care Management Support Assistant

Humana • Chittenden, VT

2d • $39,000 - $49,400 • Remote

About The Position

The Care Management Support Assistant 2 (CMSA) helps support Humana's Special Needs Population (SNP) members, including those who are low-income and managing chronic conditions. The CMSA provides non-clinical, administrative assistance to facilitate members' access to appropriate resources, helping them achieve or maintain wellness. Responsibilities include supporting member assessments, guiding members and families, and promoting engagement with care and well-being resources. The CMSA executes moderately complex administrative, operational, and customer support assignments and interprets department policies within established guidelines.

Requirements

• Must reside in the state of Michigan.
• 1+ year working experience with Microsoft Word, Excel, and Outlook.
• 1+ year administrative support experience in the healthcare industry or related setting.
• Demonstrated understanding of member needs and the ability to navigate and use care and well-being resources to provide appropriate guidance.
• Experience assisting customers through chat and email support.
• Use a variety of electronic information applications and software programs including electronic medical records
• Excellent keyboard and web navigation skills

Nice To Haves

• 1+ year of call center or high‑volume customer service experience.
• Associate's degree.
• Proficiency in Microsoft Access.
• Bilingual (oral and written) in Spanish, Arabic, or Chaldean Neo‑Aramaic (language assessment required).

Responsibilities

• Provide administrative, non-clinical support for care management activities.
• Support assessment and evaluation of member needs, determining appropriate resources.
• Guide members and families in understanding and accessing care and wellness resources.
• Facilitate communication between members, families, and appropriate resources.
• Conduct computations and support moderately complex operational tasks.
• Make and receive calls using multiple digital platforms.
• Educate members and families on available resources and steer them towards appropriate support.
• Ensure compliance with departmental policies, quality standards, and established procedures.

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree