Bilingual Scribe / Care Management Support Assistant

CenterWell • El Paso, TX

23h • $38,000 - $45,800 • Onsite

About The Position

The Care Management Support Assistant 1 contributes to the administration of care management by providing non-clinical support for the assessment and evaluation of members' requirements. This support helps achieve and maintain a wellness state by guiding members/families toward appropriate resources and facilitating interaction with them. The Care Management Support Assistant 1 performs basic administrative/clerical/operational/customer support/computational tasks, typically on routine and patterned assignments. This role requires a Certified Scribe with skills to assist and document on all patients seen daily by the Physician Assistant.

Requirements

• Medical Scribe Certification
• Bilingual (English & Spanish)
• Microsoft Office technical experience with Word, Outlook, and Excel
• Administrative support experience in the healthcare industry
• Familiarity with care and well-being resources

Nice To Haves

• Associate's degree
• 6 months – 1 year experience transcribing as Medical Scribe
• Demonstrated excellent customer service
• Experience interpreting and responding to customer requests
• Microsoft Access proficiency

Responsibilities

• Ensure uncompromised patient care by transcribing fast and performing editing.
• Type out the full forms of medical abbreviations and acronyms, and the formal versions of medical jargon.
• Identify and follow up on inconsistencies, errors, and missing information within a transcribed report.
• Submit transcriptions to healthcare professionals for their approval promptly.
• Perform additional tasks such as following up and revising patient history, and entering medical reports into electronic health records systems.
• Protect patient confidentiality and follow legal requirements.
• Receive patients, schedule appointments, and maintain patient records.
• Work with transcription equipment that can include speech recognition equipment, word processing, and computer software.
• Create templates and enter data into electronic health record (EHR) systems for updated record keeping and archives.
• Perform administrative tasks, including mail, phone calls, scheduling, submitting insurance claims, and operating common office machines.
• Record patient medical histories, physical examinations, test results, diagnoses, and treatment plans in digital audio files.
• Provide customer service to physicians, nurses, other healthcare professionals, and patients through email, telephone, or face-to-face meetings.

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree