Manager, Care Management Support

Humana • Champaign, IL

1d • $78,400 - $107,800 • Hybrid

About The Position

The Manager, Care Management Support, contributes to the administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain an optimal wellness state by guiding members/families toward and facilitating interaction with resources appropriate for the care and well-being of members. The Manager, Care Management Support, works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules, and goals. The Manager, Care Management Support decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving their own departmental area. The Manager, Care Management Support, requires cross-departmental collaboration and conducts briefings and area meetings, and maintains frequent contact with other managers across the department.

Requirements

• Must reside in Illinois
• Bachelor's Degree
• 3 or more years of technical experience with Microsoft, Word, Excel, Outlook
• 3 or more years of management experience
• Demonstrated ability to conduct briefings and area meetings using excellent organizational and communication skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Ability to use a variety of electronic information applications/software programs including electronic medical records
• Proficiency in analyzing and interpreting data trends
• Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders
• Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills

Nice To Haves

• Master’s degree in business or a related field
• Previous experience working in a managed care field
• 5 or more years of previous management/supervisor level experience
• Knowledge of community health and social service agencies and additional community resources

Responsibilities

• Contributes to administration of care management.
• Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.
• Works within specific guidelines and procedures.
• Applies advanced technical knowledge to solve moderately complex problems.
• Receives assignments in the form of objectives and determines approach, resources, schedules, and goals.
• Makes decisions typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area.
• Requires cross departmental collaboration.
• Conducts briefings and area meetings.
• Maintains frequent contact with other managers across the department.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager