Care Management Support Asst

Humana • Chicago, IL

2d • $44,000 - $57,500 • Remote

About The Position

The Care Management Support Assistant 3 contributes to the administration of care management by providing non-clinical support for assessing and evaluating members’ needs. The role guides members and families toward appropriate resources and facilitates interaction with resources that support members’ care and wellbeing. It performs advanced administrative, operational, and customer-support duties requiring initiative and judgment, including developing job aids and training on specific CMSA job processes.

The position manages inbound and outbound calls with members, families, and providers and performs computations and data entry in accordance with established metrics. It works within defined expectations and quality standards, with some discretion in prioritizing requests, interpreting procedures, and scheduling work. The role follows standard policies and practices while exercising independent judgment within established parameters. Other duties may be assigned by the Manager, Care Manager Support and Associate Director, Care Management Support according to business needs.

This is a remote position with occasional travel to Humana offices for training or meetings. Work-at-home employees must have an internet connection with at least 25 Mbps download and 10 Mbps upload speeds and a dedicated workspace that protects member PHI/HIPAA information. Travel to offices may be required; the posting notes a preference for candidates near the Schaumburg office who can travel to the downtown Chicago office as needed, two to three days per week.

Requirements

• At least 2 years of demonstrated leadership experience.
• 1–3 years of technical experience with knowledge of Microsoft Word, Excel, and Outlook.
• Administrative support experience in the healthcare industry, with familiarity with care and wellbeing resources.
• Passion for contributing to an organization focused on continuously improving consumer experiences.

Nice To Haves

• Reside in or within commuting distance of the Schaumburg office and be able to travel to the downtown Chicago office as needed, two to three days per week.
• Associate or bachelor’s degree in business or a related field.
• Experience with Microsoft Access.
• Familiarity with medical terminology.
• Previous experience working with Medicaid, Long Term Care (LTC), and/or Medicare members.
• Bilingual in Spanish.

Responsibilities

• Provide non-clinical support to the assessment and evaluation of members’ needs and requirements.
• Guide members and families toward appropriate care and wellbeing resources and facilitate interaction with those resources.
• Develop job aids and provide training on specific CMSA job processes.
• Manage inbound and outbound calls with members, their families, and providers.
• Perform computations and data entry in accordance with established metrics.
• Prioritize requests and interpret or adapt administrative procedures, processes, and techniques.
• Perform other duties as assigned by the Manager, Care Manager Support and Associate Director, Care Management Support.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Other opportunities supporting personal wellness and healthcare decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed