Care Management Support Coordinator II

Centene Corporation•Remote-TX, TX

4d•$18 - $28•Remote

About The Position

The Care Management Support Coordinator II supports administrative care management activities, including outreach, inbound calls, and service scheduling. The coordinator is a point of contact for members, providers, and staff, helps resolve issues, and documents member records in accordance with state and regulatory guidelines. This is a fully remote position; candidates residing in Texas are preferred. Most of the day is spent making outbound calls to members and providers. Previous call center or healthcare customer service experience is preferred.

Requirements

High school diploma or GED.
1–2 years of related experience.

Nice To Haves

Previous call center or healthcare customer service experience.
Residing in Texas.

Responsibilities

Conduct phone outreach to members regarding care plan next steps, community and health plan resources, scheduling questions or concerns, and ongoing education for members and providers.
Help members connect with health plan and community resources to support high-quality customer service.
Apply working knowledge of assigned health plans’ activities and resources as applicable.
Provide front-line support for member and provider inquiries, requests, and concerns, including explaining care plan procedures and protocols.
Support member onboarding and administrative duties, including sending welcome letters, correspondence, and program educational materials.
Document and maintain non-clinical member records in accordance with standards of practice, policies, state requirements, and regulatory requirements; provide records to providers as needed.
Use knowledge of local benefits and resources to make referrals addressing Social Determinants of Health needs.
Perform other duties as assigned.
Comply with all policies and standards.