Care Coordinator II

Centene Corporation•Fort Smith, AR

5d•$18 - $28•Onsite

About The Position

The Care Coordinator II supports care management activities and assigned member teams to help ensure healthcare providers and partners deliver services, continuity of care is maintained, and members are satisfied. The role engages members through telephone outreach and home visits and documents plans for care and service activities. This is a field-based position supporting members with Behavioral Health (BH) and Developmental Disabilities (DD) needs. The employee must reside in Arkansas or a border city, and travel is required throughout Sebastian and Crawford counties. Travel is listed as 30%. The role also supports member and provider inquiries, facilitates services with care managers and practitioners, may assist with service assessments and screenings, and maintains member records in accordance with state and regulatory requirements. The position follows applicable practice standards, policies, contractual requirements, and regulatory guidelines.

Requirements

High school diploma or GED.
One to two years of related experience.
Must reside in Arkansas or a border city.
Must have a driver's license.
Must complete child and adult maltreatment checks before hire and on a recurring basis.
Must complete a drug screen at hire and on a recurring basis.
For the Arkansas Total Care plan, a bachelor's degree in a social science or health-related field, or a high school diploma with at least one year of experience coordinating care for developmentally or intellectually disabled clients or behavioral health clients.

Responsibilities

Conduct telephone outreach and home visits to engage members and discuss care or service plans, next steps, resources, questions, concerns, recommended care, and ongoing education as appropriate.
Coordinate care activities based on care or service plans with healthcare and community providers, partners, members, and caregivers, accommodating changes or progress as needed.
Support member and provider inquiries, requests, or concerns related to care or service plans.
Communicate with care managers, practitioners, and others to facilitate member services and ensure continuity of care or service.
May support service assessments or screenings and document members’ care needs.
Document and maintain member records in accordance with state and regulatory requirements and distribute records to providers as needed.
Follow standards of practice and policies that comply with contractual requirements and regulatory guidelines and standards.
Identify needs and make referrals to Care Managers, community-based organizations, and Disease Managers.
Educate members about available benefits and resources.
Perform other duties as assigned and comply with all policies and standards.