Care Coordinator II

Centene Management Company • Ridgeland, MS

3d • Onsite

About The Position

The Care Coordinator II supports care management activities and assigned member teams to help ensure that healthcare providers and partners deliver services, continuity of care is maintained, and members are satisfied. The position engages members by telephone and through home visits, and documents plans for care and service activities.

This role provides outreach to members to discuss care or service plans, next steps, resources, questions or concerns about recommended care, and ongoing education. It coordinates care activities with members, caregivers, healthcare providers, and community partners; responds to member and provider inquiries; and communicates with care managers, practitioners, and others to facilitate services and continuity of care. The role may also assist with member assessments and screenings, maintain member records in accordance with state and regulatory requirements, and identify needs for referral to care managers, community-based organizations, or disease managers. It provides education about available benefits and resources and performs other assigned duties while complying with applicable policies and standards.

The position is 100% on-site at the Ridgeland, Mississippi office. Candidates must reside in or near Ridgeland. The stated pay range is $17.84–$28.02 per hour; actual pay may vary based on skills, experience, education, job-related factors, and employment status. Total compensation may include incentives, and benefits are subject to eligibility.

Requirements

• High school diploma or GED.
• 1–2 years of related experience.
• Must reside in or near Ridgeland, Mississippi, for this 100% on-site position.

Nice To Haves

• Previous experience in customer service, mail-order operations, or healthcare.

Responsibilities

• Provide outreach by phone or home visits to engage members and discuss care or service plans, next steps, resources, questions, concerns, and ongoing education.
• Coordinate care activities according to care or service plans with healthcare and community providers, partners, members, and caregivers, accommodating changes or progress as needed.
• Support member and provider inquiries, requests, or concerns related to care or service plans.
• Communicate with care managers, practitioners, and others to facilitate member services and continuity of care.
• May assist with service assessments or screenings and document members’ care needs.
• Document and maintain member records in accordance with state and regulatory requirements, and distribute records to providers as needed.
• Follow standards of practice and policies that comply with contractual requirements and regulatory guidelines and standards.
• Identify needs and make referrals to care managers, community-based organizations, and disease managers.
• Educate members about available benefits and resources.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Competitive pay
• Health insurance
• 401(k) and stock purchase plans
• Tuition reimbursement
• Paid time off and holidays
• Flexible approach to work, with remote, hybrid, field, or office schedules described as available across the company; this position is specified as 100% on-site

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED