Care Management Social Worker - Full Time

OU Health•Oklahoma City, OK

About The Position

The Care Management Social Worker provides support and guidance to patients and families navigating wellness within the OU healthcare system. The role coordinates care and support for people facing complex social and health-related challenges, working with patients, families, healthcare professionals, and community resources to address individual needs and improve well-being. Positions may be filled at Levels 1–3 based on education, experience, and license requirements. The social worker assesses patients using medical diagnoses, chart reviews, interviews, and care-team input; conducts psychosocial assessments; and provides or supervises care-plan interventions such as referrals, crisis intervention, prevention, education, advocacy, bereavement support, therapy, and other appropriate services. The role collaborates with healthcare teams and patients and families to develop and implement plans, monitors progress, conducts high-risk screening, and connects patients and families with education and resources. It also serves as a liaison, advocates for patient concerns, escalates ethical dilemmas, and completes reports required by mandated reporting obligations. An LMSW or LCSW with at least one year of experience may precept newly hired Social Worker Level I staff and BSW and MSW students. The position also performs other duties as assigned.

Requirements

Master of Social Work from an accredited institution.
Level 1: 0–3 years of work experience; healthcare experience preferred.
Level 2: At least 3 years of social work experience.
Level 3: At least 5 years of social work experience.
Level 1: Current Licensed Master Social Worker (LMSW), under supervision for Licensed Clinical Social Work (LCSW), or LCSW from the Oklahoma State Board of Licensed Social Workers.
Levels 2 and 3: Current LCSW from the Oklahoma State Board of Licensed Social Workers.
Current Basic Life Support certification from the American Heart Association.
Analytical skills to interpret situations and determine appropriate action; ability to explain information clearly to patients, families, and staff; and good interpersonal skills.
Basic knowledge of healthcare regulations, including CMS guidelines.
Strong communication, interpersonal, leadership, organizational, assessment, critical-thinking, and problem-solving skills.
Ability to assess, diagnose, and treat mental health conditions through counseling services (LMSW under supervision or LCSW).
Completion of clinical supervision requirements.
Strong ethical standards and professional integrity, including knowledge of the Code of Ethics and principles and practices of casework.
Commitment to continuous learning, quality improvement, and patient-centered care.

Nice To Haves

Healthcare experience is preferred for Level 1.

Responsibilities

Assess patients by combining information from medical diagnoses, chart reviews, personal interviews, and care teams.
Conduct psychosocial assessments and communicate findings to appropriate clinical staff.
Provide or supervise care-plan interventions, including resource and referral assistance, crisis intervention, prevention, education, patient advocacy, bereavement support, therapy (LMSW under supervision), and other appropriate support.
Partner with the healthcare team and involve patients and families in developing and implementing care plans.
Educate patients and families about diseases, treatments, social or financial circumstances, emotional stress, and other problems.
Monitor care and progress toward goals, implementing interventions as needed.
Conduct high-risk screening and provide crisis counseling (LMSW under supervision), education, and resources concerning abuse or neglect, including physical abuse; document these sessions.
Serve as a liaison between patients and families, clinical staff, and other agencies.
Advocate for patient concerns and escalate ethical dilemmas through appropriate channels.
Complete reports required by mandated reporting requirements.
Precept newly hired Social Worker Level I staff and BSW and MSW students when eligible (LMSW or LCSW with at least one year of experience).
Perform other duties as assigned.