Care Management Social Worker - Full Time

OU Health•Oklahoma City, OK

About The Position

A Care Management Social Worker provides support and guidance to patients and families as they navigate wellness in the OU healthcare system. The role coordinates care and support for individuals and families facing complex social and health-related challenges, working collaboratively with patients, families, healthcare professionals, and community resources to address individual needs and improve well-being. Positions may be filled at Levels 1–3 depending on education, experience, and licensing requirements. The social worker assesses patient needs using medical diagnoses, chart reviews, interviews, and input from care teams; conducts psychosocial assessments; and provides or supervises care-plan interventions, including referrals, crisis intervention, prevention, education, advocacy, bereavement support, therapy where permitted by licensure and supervision, and other appropriate support. The role monitors progress toward care goals, provides patient and family education, conducts high-risk screening, documents required sessions and reports, and serves as a liaison between patients, families, clinical staff, and other agencies. It also advocates for patient concerns and escalates ethical dilemmas through appropriate channels. A Master of Social Work from an accredited institution is required. Level 1 requires 0–3 years of work experience, with healthcare experience preferred, and an LMSW, an LCSW under supervision, or an LCSW. Levels 2 and 3 require an LCSW and at least 3 or 5 years of social work experience, respectively. Current Basic Life Support certification from the American Heart Association is required at all levels.

Requirements

Master of Social Work from an accredited institution.
Level 1: 0–3 years of work experience; healthcare experience preferred.
Level 1: Current Oklahoma LMSW, LCSW under supervision, or Oklahoma LCSW.
Level 2: At least 3 years of social work experience and current Oklahoma LCSW.
Level 3: At least 5 years of social work experience and current Oklahoma LCSW.
Current Basic Life Support certification from the American Heart Association.
Analytical skills to interpret situations and determine appropriate courses of action.
Ability to explain information clearly to patients, families, and staff.
Good interpersonal skills and strong communication and leadership skills.
Basic knowledge of healthcare regulations, including CMS guidelines.
Ability to serve as a liaison between patients, families, and healthcare providers.
Detail-oriented with excellent organizational skills.
Commitment to continuous learning, quality improvement, and patient-centered care.
Assessment, critical-thinking, and problem-solving skills.
Ability to assess, diagnose, and treat mental health conditions through counseling services, as permitted by licensure and supervision.
Completion of clinical supervision requirements.
Strong ethical standards and professional integrity, including knowledge of the Code of Ethics.
Knowledge of the principles and practices of casework.

Nice To Haves

Healthcare experience is preferred for Level 1.

Responsibilities

Assess assigned patients using medical diagnoses, chart reviews, personal interviews, and care-team input.
Conduct psychosocial assessments and communicate findings to necessary clinical staff.
Provide or supervise care-plan interventions, including resource and referral assistance, crisis intervention, prevention, education, patient advocacy, bereavement support, therapy where permitted by licensure and supervision, and other appropriate support.
Partner with the healthcare team and involve patients and families in developing and implementing care plans.
Educate patients and families about diseases, treatments, social or financial situations, emotional stress, and other problems.
Monitor care and progress toward goals, and institute appropriate interventions as needed.
Conduct high-risk screening and provide crisis counseling where permitted by licensure and supervision.
Educate patients and families about abuse or neglect, including physical abuse, and document these sessions.
Act as a liaison between patients and families, clinical staff, and other agencies.
Advocate for patient concerns and escalate ethical dilemmas through appropriate channels.
Treat others fairly and respectfully while preserving their self-confidence and dignity and showing regard for their opinions.
Complete reports required by mandated reporting requirements.
Precept newly hired Social Worker Level I staff or BSW and MSW students when the stated licensure and experience conditions are met.
Perform other duties as assigned.