Care Management Associate NE

INTEGRIS Health•OK, OK

3d•Onsite

About The Position

The Care Management Associate supports the case management team at INTEGRIS Health Baptist Medical Center in coordinating patient care, facilitating hospital operations, and promoting quality patient outcomes. The role assists with care planning, discharge planning, referrals, resource coordination, patient and family education, and communication with multidisciplinary teams and external providers. It also supports Medicare communications and discharge notices, ensuring patients understand their benefits and appeal rights. The associate maintains accurate case management records in the Electronic Health Record (EHR) and other databases, supports data analysis and reporting, and follows Key Process Standard Work and applicable regulatory requirements. The role protects patient privacy, participates in quality improvement, and advocates for patients and families throughout their hospital stay. The position is PRN and based at INTEGRIS Health Baptist Medical Center in Oklahoma City, Oklahoma.

Requirements

1–3 years of experience in a hospital or health care setting, preferably in case management, patient care coordination, or health care administration.
High school diploma or GED.
BLS certification, with ongoing certification maintenance.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Knowledge of health care terminology and processes.
Ability to work effectively in a fast-paced, team-oriented environment.
Compassionate and empathetic approach when interacting with patients and families.
Proficiency with office software such as Microsoft Office Suite and EHR systems.
Ability to maintain confidentiality and comply with privacy regulations such as HIPAA.
Strong problem-solving abilities and attention to detail and accuracy.
Ability to handle sensitive situations with tact and professionalism.
Ability to work independently with minimal supervision.

Nice To Haves

Experience with Electronic Health Record (EHR) systems.
Associate’s degree in health services, social work, nursing, or a related field.
Bachelor’s degree in social work, nursing, or a related health care discipline.
Certification in Case Management (CCM) or a related certification; preferred but not required at hiring.
Basic Life Support (BLS) certification may be required depending on hospital policy.

Responsibilities

Assist case managers and other health care professionals with care plans and coordination of patient resources; maintain accurate patient documentation.
Collaborate with clinical staff to develop and implement discharge plans, and educate patients and families about discharge instructions, follow-up care, and community resources.
Identify patients who may need additional or specialty services, initiate appropriate referrals, and track referral status and follow-up actions.
Coordinate with external health care providers, specialists, insurance companies, and social services to support timely processing of referrals and patient care needs.
Inform patients and families about referral outcomes and next steps, and address related questions or concerns.
Provide Medicare-related communications and discharge notices, including the Important Message from Medicare; ensure documentation follows Medicare guidelines and educate beneficiaries about discharge rights and appeals.
Maintain accurate, timely case management data in the EHR and other databases; enter and track patient progress, interventions, and outcomes, and maintain data integrity for reporting and audits.
Assist with analysis of case management data, identify trends and areas for improvement, and provide reports and insights to support decision-making.
Support preparation of case management reports for internal and external stakeholders in accordance with hospital and regulatory requirements.
Follow Key Process Standard Work, established workflows, guidelines, and best practices; support process consistency and participate in continuous improvement.
Help coordinate patient access to community resources, including home health services, durable medical equipment, transportation, and financial assistance programs.
Ensure activities comply with health care laws, regulations, hospital policies, HIPAA, and other applicable privacy requirements.
Collaborate with physicians, nurses, social workers, insurance providers, and other multidisciplinary team members to support care planning and patient needs.
Participate in quality improvement initiatives related to patient care, outcomes, and case management processes; provide input to improve processes and patient satisfaction.
Advocate for patients and families by providing education and emotional support regarding care plans, insurance coverage, and discharge processes.