Care Management Assistant

Corewell Health • Dearborn, MI

8d • Onsite

About The Position

The Care Management Assistant provides clerical assistance and support to professional staff in Care Management. The role delivers, explains, receives, and documents patient or family signatures on the mandated CMS Important Notice of Discharge Appeal Rights, while maintaining accurate records of deliveries and attempts. It also processes patient care information in a timely and accurate manner through calls, fax, mail, and errands.

Requirements

• High school diploma or equivalent.
• Knowledge of procedures for communicating with the general public, Extended Care Facilities, home health agencies, and other community agencies.
• Computer skills.

Responsibilities

• Deliver, explain, and obtain patient or family signatures on CMS Important Notice of Discharge/Moon Letters.
• Collaborate with the care management team to facilitate post-acute placement authorizations.
• Call patients’ families, guardians, or powers of attorney to deliver notices and follow up with a second notice when appropriate.
• Accurately record notices given in EPIC and maintain appropriate Work Q.
• Facilitate and document information sent electronically to Livanta.
• Perform receptionist duties, including taking phone messages and providing clerical support.
• Maintain inventory and order department supplies from Peoplesoft, as needed.
• Participate in safety initiatives and risk-mitigation measures where appropriate, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts directory
• Optional identity theft protection
• Optional home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED