Care Management Assistant
About The Position
The Care Management Assistant coordinates administrative, operational, and customer support activities for care management programs and healthcare services. The role involves advanced responsibilities requiring independent initiative and judgment, and reports to the Associate Director, Consumer Experience. The position supports assessment, coordination, and facilitation of members’ care needs to help achieve and maintain health and wellness outcomes. The assistant collaborates with members, providers, caregivers, and care teams through care coordination, patient record review and maintenance, and preparation of care summaries that inform care teams, guide next steps, and improve patient outcomes. The role requires discretion and judgment when prioritizing requests, interpreting and adapting procedures, and applying established techniques, as well as prior experience with care management processes, healthcare operations, and organizational practices. This is a remote position, although occasional travel to Humana offices for training or meetings may be required. Employees must have a dedicated work area without ongoing interruptions to protect member PHI/HIPAA information, and self-provided internet service must meet specified minimum speed requirements.
Requirements
- High school diploma or GED.
- Experience providing in-center or virtual support or interaction with patients.
- Experience in patient support, care coordination, or a related healthcare setting.
- Experience with data entry and maintaining information within an electronic medical record (EMR) system.
- Ability to work EST or CST.
Nice To Haves
- Spanish fluency.
Responsibilities
- Coordinate administrative, operational, and customer support activities for care management programs and healthcare services.
- Support the assessment, coordination, and facilitation of members’ care needs.
- Collaborate with members, providers, caregivers, and care teams to support member wellbeing through care coordination.
- Review and maintain patient records.
- Prepare care summaries to inform care teams, guide next steps, and improve patient outcomes.
- Prioritize requests and interpret or adapt procedures using discretion and judgment.
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
