Care Management Assistant

Intermountain Health

4d•$20 - $29•Onsite

About The Position

The Care Management Assistant joins the Primary Children’s Outpatient Specialty Team and supports patients and families seen in the Diabetes Clinic. The role focuses on assessing families for social drivers of health needs and connecting them with resources. The assistant works closely with care managers and clinical teams to coordinate comprehensive care, support care plans, and help resolve identified social needs.

Requirements

Demonstrated healthcare experience in a clinic or hospital setting.
Demonstrated customer service experience focused on communication and problem resolution.
Proficiency in advanced computer skills.
For duties requiring home or community visits: current BLS certification, a current driver’s license, current auto insurance, an acceptable driving record, and reliable transportation.

Nice To Haves

Associate or bachelor’s degree.
Previous experience with medical terminology.
Excellent verbal and written communication skills.

Responsibilities

Serve as a liaison between the department and external organizations or individuals, including payers, physicians, post-acute agencies, patients, patient representatives, and departmental stakeholders.
Receive and prioritize requests and transmit clinical information for service authorizations in accordance with contractual requirements.
Communicate with care managers, utilization review RNs, revenue cycle, and payers to coordinate processes and research payment sources.
Monitor referral status and maintain ongoing communication.
Request and retrieve medical records from Health Information Management for retrospective utilization review or quality assurance.
Deliver routine regulatory notices to patients within required timeframes and document delivery of government-mandated forms or payer communications.
Perform clerical tasks supporting care management services, including preparing and printing reports, scheduling appointments, distributing and communicating requests, retrieving messages, and scanning or copying documents.
Support advanced care planning by delivering advance directive information and notarizing documents upon request.
Ensure provider lists are current across systems and distribute them to patients and families as instructed before patient-choice consultations.
Support transition planning by preparing transfer packets, arranging transportation, updating resources on the Integrated Care Management website, and coordinating with patients, families, and next-level providers.
Collaborate with care managers to navigate and refer patients to community resources that address social determinants of health.
Work with care managers and clinical teams to support coordinated care, monitor care plans, and help resolve identified social needs.