Care Management Assistant

Frederick Health•Frederick, MD

13d•$20 - $28

About The Position

The Care Management Assistant (CMA) is an essential member of the Integrated Care Management team and works directly with Frederick Health Medical Group patients. The role includes outreach and assessment during care transitions, management of high-risk referrals when appropriate, and closing care gaps related to quality measures. The CMA also responds to clinical and administrative tasks at the direction of the primary care team. The position works under the guidance of primary care providers and care management staff and collaborates with Frederick Health departments and community partners. The position supports Frederick Health’s mission, vision, core values, and customer service philosophy, and follows its Compliance Program, regulatory requirements, and Standards of Behavior. The CMA must maintain current knowledge and skills to provide appropriate care and contact for neonates, infants, children, adults, and geriatric patients, including age-appropriate assessment and care as described in department policies and procedures. This is sedentary-to-light work, mostly performed sitting, with some walking or standing and infrequent lifting of up to 15 pounds. The role may involve ergonomic risks from repetitive motions, forceful exertion, awkward postures, and contact stress. Bloodborne pathogen exposure risk is Category B: the employee may have exposure to blood or body fluids. The position reports to the Manager of Integrated Care Management. Frederick Health offers health, dental, and vision insurance to eligible employees; employer-paid life insurance, short-term income replacement, and long-term disability for eligible employees; paid time off; a 403(b) retirement plan with employer match for eligible employees; free financial planning sessions; educational assistance; and an employer-paid Employee Assistance Program. Hourly pay is $20.25–$27.91, based on experience, skills, and education. Benefits eligibility and details vary as described in the posting.

Requirements

Knowledge of medical terminology.
Ability to provide clinical education on routine health screenings and during care transitions within the scope of the CMA role.
Current computer skills, including Microsoft Word, Excel, Outlook, and Teams.
Basic knowledge of operating basic medical and emergency equipment.
Effective interpersonal and communication skills.
Excellent time-management skills.
Professional personality.
Ability to collaborate with a multidisciplinary care team.
Availability and flexibility to work at different primary care sites.
Reliability and ability to prioritize competing tasks.
Current CPR certification.
Ability to demonstrate and maintain current knowledge and skills for patient care across the listed age groups: neonate, infant, child, adult, and geriatric.

Nice To Haves

Associate degree with 3–5 years of clinical work experience in a healthcare setting preferred.
Certified Medical Assistant or Certified Nursing Assistant certification preferred.

Responsibilities

Outreach to attributed patients, generate orders and referrals, obtain medical records, and schedule appointments to address identified quality-measure gaps.
Educate patients on the importance of health maintenance and routine testing.
Use multiple software systems to identify target patients and complete required documentation.
Contact patients during care transitions to assess their understanding of discharge instructions, provide appropriate education, ensure follow-up appointments are made, and identify barriers that could contribute to poor health outcomes or readmission.
Collaborate with the primary care team, other Frederick Health departments, and community partners during care transitions.
Assess and identify social determinants of health-related barriers and provide information and referrals to appropriate community resources in collaboration with care managers.
Maintain a high-risk patient referral log when appropriate, as identified by the primary care provider.
Ensure orders are entered for appropriate clinical tests, educate patients about the need for tests, and assist with scheduling when needed.
Build trust with patients to facilitate engagement with care management.
Respond to and act on clinical and administrative tasks.
Schedule appointments in the electronic health record.
Take calls appropriately and respond promptly to messages and tasks from patients and the primary care team.
Participate in staff meetings and in-services.
Perform other duties as assigned.