Care Management Assistant
About The Position
PeaceHealth is seeking a Relief Care Management Assistant for the Care Management department at St. John Medical Center. The role assists registered nurses and social workers with discharge arrangements and supports the department’s day-to-day operations. This relief/per-diem position works variable 8-hour day shifts as additional staffing is needed. The assistant helps arrange discharges to care facilities and homes in collaboration with an RN Care Manager and/or Social Worker, and documents assistance promptly and appropriately in the electronic medical record. The role also provides clerical and front-office support, including greeting and screening visitors and callers and routing them to the appropriate contact. The wage range is $21.59–$32.39, with a 15% relief differential in lieu of benefits. PeaceHealth notes that positions below 0.5 FTE include a 403(b) retirement plan for caregiver contributions, wellness benefits, a discount program, and expanded EAP and mental health program.
Requirements
- High school diploma or equivalent.
- At least 3 years of administrative experience in a professional office environment.
- Excellent verbal and written communication and problem-solving skills.
- Strong organizational and analytical skills.
- Ability to manage multiple priorities and projects and remain flexible in a fast-paced, changing work environment.
- Ability to work with office equipment.
- Proficiency in Windows-based PC applications, including Word, Excel, PowerPoint, and Outlook.
Nice To Haves
- Medical office experience.
- Formal business and/or administrative assistant training or experience.
Responsibilities
- Assist with arranging home health skilled services and durable medical equipment.
- Assist with post-discharge follow-up appointments and arrange a new primary care provider for patients without one.
- Issue Medicare Important Message letters; confirm primary care provider and demographic information; and fax hospital clinical updates to primary care providers and/or payors.
- Confirm outpatient therapy or post-hospital anticoagulation arrangements.
- Place appropriate documentation and discharge-planning assistance interventions in CareConnect in a timely manner.
- Greet visitors and health care personnel, screen visitors and telephone calls for urgency, and facilitate appropriate routing or referral.
- Perform clerical duties, which may include front-office support, scheduling assistance, management of daily assignments, and timekeeping.
- Gather and enter data and retrieve or create reports as delegated, which may include Concur expense reporting.
- Perform other duties as assigned.
Benefits
- 15% relief differential in lieu of benefits.
- For positions below 0.5 FTE: 403(b) retirement plan for caregiver contributions, wellness benefits, discount program, and expanded EAP and mental health program.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
