Care Management Assistant
About The Position
The Care Management Assistant supports care management services by coordinating referrals, transitions, durable medical equipment orders, and patient placements. The role works with staff, patients, families, facilities, and other stakeholders to facilitate transfers and discharge planning, maintain information about referral and community care resources, and support efficient patient care. The position is full-time, Monday through Friday, with work scheduled between 8:00 AM and 4:30 PM EST. The office is located at 489 State St, Bangor, Maine. Training lasts 4–6 weeks depending on experience and runs Monday through Friday from 7:30 AM to 4:00 PM EST.
Requirements
- High school diploma or GED.
- At least 2 years of experience in healthcare facilities, durable medical equipment companies, or hospitals.
- Ability to work any shift between 7:30 AM and 4:00 PM EST, Monday through Friday.
- Full flu vaccination; comply with state-mandated booster requirements where applicable.
- Ability to perform all essential job functions with or without reasonable accommodation.
- Strong written, verbal, and in-person communication skills.
- Ability to develop and maintain positive relationships with internal and external customers.
- Ability to work in a fast-paced environment.
- Strong organizational skills and ability to set priorities.
- Pass a drug test before beginning employment.
Nice To Haves
- Associate’s degree or higher.
- Experience using Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams.
Responsibilities
- Proactively facilitate referrals, transitions, durable medical equipment ordering, and placement.
- Coordinate with key stakeholders and expedite final transfers with staff, patients, families, and facilities.
- Maintain contact with appropriate facilities to advocate for patient admissions.
- Participate in family and interdisciplinary team meetings, as appropriate, to develop and execute discharge plans.
- Maintain a directory of referrals, admissions, and homecare/community agency resources, and track the discharge process used by patients.
- Maintain current information on non-acute provider agencies, including skilled nursing, sub-acute, acute rehabilitation, and chronic facilities, as well as available programs, homecare, and specialties.
- Act as a resource to staff, patients, and families concerning provider and community resource information.
- Update staff on new facilities and services and maintain a library of reference materials.
- Attend length-of-stay meetings and follow up on key tasks to support efficient facilitation of patient care as delegated.
- Establish work priorities in collaboration with the assigned Care Management Team.
- Complete required Northern Light EMMC continuing education and take responsibility for professional growth.
- Perform other duties as assigned or required.
Benefits
- Paid time off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Comprehensive benefits package, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
