Care Liaison
About The Position
The Care Liaison will serve as the primary point of contact for incoming calls and prescription referrals for one of RareMed’s dedicated patient service programs. The Care Liaison will support activities including intake and data entry of prescription referrals, referral processing, triaging of patient/prescriber inquiries, prescriber interaction, and client follow-up. The Care Liaison will have a deep understanding of the programs standard operating procedures and required service level metrics. The Care Liaison will be required to work cross-functionally with the other teams supporting the patient service program including Case Management and Pharmacy triage support.
Requirements
- Associates Degree or high school diploma and equivalent work experience also considered.
- 2 + years’ experience in healthcare management setting.
- Empathy, drive and commitment to exceptional service
- Strong analytical skills with attention to detail
- Ability to work flex schedule per Program business need
Nice To Haves
- Certified Pharmacy Technician (CPhT)
- Prior experience in pharmacy, HUB service provider, or the healthcare industry
- Past experience interacting with customers and clients telephonically
- Excellent verbal and written, communication skills
- Ability to exercise independent judgment
- Ability to manage deliverables in a high pace environment
Responsibilities
- Execution of end-to-end processes to support appropriate data entry and referral triaging
- Day to day phone support in order to ensure appropriate routing of calls to internal teams as well as timely resolution of program inquiries
- Day to day involvement with team to ensure all referrals are processed and triaged appropriately via documented standard operating procedures
- Interface with patients and caregivers in order to coordinate delivery of prescriptions
- Provide feedback to operations team when issues in process arrive in order to quickly correct
- Awareness of quality assurance measures used to verify that processes, procedures, and program business rules are being followed appropriately
- Respond to inquiries from Lead Care Liaison as questions arise including but not limited to standard operating produces and adherence to documented program business rules
- Triage issue resolution related to escalated operational program elements/questions including incoming referrals, patient assistance, patient/provider inquires.
- Strong compliance mindset, demonstrating clear understanding of patient privacy laws
- Active participation in building and maintaining respectful, collaborative internal/external team relationships, exercising and encouraging positivity
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
