Care Delivery Coordinator
About The Position
Washington County Mental Health Services is seeking Care Deliver Coordinators. We are hiring multiple people for this position. This role is responsible for keeping outpatient services organized, accessible, and on-time across four clinic sites and telehealth platforms. Utilizing the MyAvatar database, the Coordinators manage daily site operations, access to care timelines, and cross-team handoffs. By reducing delays and streamlining access pipelines, this role ensures timelier care across therapy, psychiatry, case management, and peer services. By focusing on access-to-care standards, the Coordinators help the agency better serve our community when they are at their greatest need for care.
Requirements
- High School Diploma/GED required
- Proficiency in multi-site/multi-discipline scheduling and standard office software (email, spreadsheets, calendars)
- Strong operational problem-solving under time pressure
- Meticulous data quality and attention to detail
- Knowledge of privacy rules (HIPAA and 42 CFR Part 2)
Nice To Haves
- Associate or Bachelor’s degree in healthcare administration, business, public health, or a related field (or equivalent experience) preferred
- Background in healthcare or behavioral health operations, scheduling, or clinic coordination preferred
Responsibilities
- Support access-to-care timelines (such as time-to-first appointment and post-discharge follow-ups), monitor referral and intake pipelines for constraints, and propose operational solutions to leadership
- Build and maintain multi-site, multi-discipline, and telehealth provider schedules and templates in MyAvatar across individual, group, nursing, psychiatric, and care coordination service lines
- Manage daily schedule adjustments, fill cancellation openings, place holds, approve overbooks within policy, and resolve schedule errors to prevent disruptions in client care
- Maintain client panel assignments and trackers in MyAvatar, execute reassignments based on provider leave or capacity, and flag uneven client loads or risks to the CCBHC Manager
- Standardize non-clinical handoff steps among front desk, clinical, and care management teams, trigger outreach workflows, and facilitate daily huddles and weekly access meetings
- Produce routine performance reports—covering access timeliness, referral outcomes, no-show trends, and scheduling quality—while logging operational disruptions and maintaining data accuracy
- Handle protected health information in accordance with HIPAA and 42 CFR Part 2 standards, adhere to designated compliance pathways, and participate in rotating site coverage across four locations
Benefits
- Comprehensive health, vision, and dental benefits
- Retirement plan with a generous employer match of contributions
- Industry-leading paid time off package
- 12.5 paid holidays that can be used flexibly
- 12 days each of sick and vacation time accrued in the first year of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
