Care Coordinator - Front Desk

Physical Therapy Central • Davis, OK

19d • $16 - $18

About The Position

Care Coordinators are central to the patient experience, serving as the first point of contact for patients and setting an organized, warm, and professional tone. This is a fast-paced, multitasking front desk role supporting patients and the clinical team throughout each visit. Responsibilities include managing patient check-in and check-out, scheduling, referrals, insurance processes, phone calls, payments, and patient records while protecting privacy and following HIPAA standards. No prior medical experience is required; comprehensive training and structured onboarding are provided, with ongoing clinic leadership support and opportunities for career growth.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular public interaction in person or by phone.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Confident, professional phone communication, including handling incoming calls with patience.
• Basic computer proficiency, including the ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and explaining next steps to patients.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.

Benefits

• Generous paid time off.
• Medical, dental, vision, and disability benefits.
• 401(k) with a 4% employer match.
• Comprehensive training, structured onboarding, ongoing support from clinic leadership, and clear growth pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED